Electrophysiology Training & Education Manager

Job description

JOB DESCRIPTION:

Primary Function

The Electrophysiology Training and Education Manager supports delivering training on ABT AF/ Electrophysiology products, therapies, and procedures for internal, external employees and customers utilizing a variety of performance-based learning strategies and media.

Plan, manage and execute customer and business partner educational programs to support market development strategies across the Middle East and Africa region.

Customize, standardize and conduct various training and certification programs and services to the Abbott representatives as well as regional distributor representatives. Continuously identify unmet customer/business partner educational needs and satisfy education requirements accordingly.

Work with Divisional and marketing manager to implement highly efficient, effective processes to deliver against divisional strategic objectives to drive business impact

Build and implement highly efficient, effective processes to deliver against strategic objectives build and sustain strong business relationships with Abbott partners and stakeholders.

Main Responsibilities:

• Plans, develops, and coordinates in-house product training programs for field support personnel and customers.
• Follow up on Electrophysiology Certification track and continuous education of the Electrophysiology field force
• Obtain information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids.
• Contribute in establishing of the Electrophysiology educational/clinical strategy, annual goals and objectives
• Ensure regional KOLs and customers participate in Abbott customer education programs to support key strategies of the Business Unit
• Provide leadership to local support teams to ensure consistency of the education programs across countries and secure continuous flow of information
• Design, customize and conduct a training & education programs for different customer groups: product specialists, physicians, nurses, educators, and patients
• Work with EMEA Education and Marketing Teams to develop education content that supports marketing messages
• Develop education plans for each new product/ therapy launch
• Represent ABT at local/international Congresses/Symposia
• Counsel, support, develop and train sales team. Monitor performance and provide feedback to sales management team.
• Meet with customers regularly to assess future market needs, as well as to maintain positive relationships with key opinion leaders. Should also identify and recruit appropriate new KOL's to support product trainings.
• Work with Education HQ to develop internal education programs that are targeted to improve the competence and effectiveness of the field representatives (direct sales and distributor).
• Delivers training to internal and external employees regarding competitive therapies and their capabilities. Mentor EP trainees and ensure they complete their pre/post course requirements and development areas to help them get certified.
• Help the team assess training needs based on actual knowledge and feedback from field and customers, suggest ways that training can help meet established sales and marketing objectives, and provide guidance on the delivery of educational programs.
• Serve as regional expert on ABT products, therapies, and procedures to others on the team.
• Participate in updating curriculum as new products are launched.
• Participate in curriculum development activities.
• Facilitate/deliver train-the-trainer programs for field and in-house staff as new products are launched.
• Centrally organize and manage in-hospital trainings and proctored workshops
• Develop and maintain in coordination with the Education Dept and respective countries list of international proctors and ensure availability of valid PSA to support local workshops organized by the various MEA countries.

Minimum Education & Expertise

• Bachelor's degree from reputable university, minimum 8 years of related work experience with very good understanding of specified functional area, or an equivalent combination of education and work experience.
• Excellent communication (written and oral) and interpersonal skills and ability to establish strong relationships both internally and externally
• Fluent in English and French (Arabic is a plus)
• Extensive Electrophysiology and AF experience (EPS studies, 3D mapping studies)
• Deep knowledge of Electrophysiology competitive landscape
• Strong presentation skills
• Knowledge of education development fundamentals and adult learning methodologies
• Strong analytical skills to understand local markets and customer needs
• Ability to plan, manage, and execute projects within budget on time constraints
• Ability to work cooperatively in a matrix environment
• Potential to acquire and build on complex technical product knowledge
• Capability to establish and use networks to acquire information
• Ability to present product benefits to business partner personnel, physicians and administrators
• Previous experience in an education role
• Experience with multiple computer-based tools including web-based media and virtual learning tools, in addition to software programs such as Word, PowerPoint, Excel, etc.

Accountability/Scope/Budget

• Share your learnings and best practices with peers and colleagues across RTG Marketing in a spirit of continuous process improvement
• Manages day-to-day activities to maximize pro-active contributions to educational activities and ensuring commitments are met.
• Partners with internal and external contributors to implement content based on validated curricula and gaps in clinical care for education initiatives in various linked formats in multiple disease and therapeutic categories.
• Gains cooperation from necessary departments; identifies and coordinates necessary resources; creates and communicates schedules; and manages detailed tracking and status of project progress, issues, risks, etc.
• Minimum travel time requirement 50%

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