Shop Supervisor

Job description

🔍San Antonio, Texas, United States

📁
   Customer Services

📅 550Total Views

📅 1900002FRequisition #

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Shop Supervisor

SUMMARY

Supervise the PPS Shop to ensure quality, error-free service to customers while meeting safety, operational and financial goals. Manager of day to day operations of the base. Work with warehouse and ISR functions. Coordinates delivery dates internally and with third parties. Work regularly with ISR and Warehouse functions in the facility. Attend customer meetings.

QUALIFICATIONS:

·US -High School Diploma or equivalent. International – Qualifying Certificate or equivalent.

·Valid driver's license and passport

·Demonstrated ability to read, write and speak English

·MS Office IT skills, basic PC skills, Inteserv

·Able to frequently lift up to 50 lbs.

·Demonstrate strong mechanical aptitude

·Demonstrate efficient use of hand tools – manual, pneumatic and electric

·Coordinate Commitment to Health, Safety and Environment

·Must be able and willing to travel and possibly relocate

·Demonstrate ability to pass competency exam.

·Minimum 2 + years leadership experiences

·Must be in compliance with all corporate requirements such as P-card, HSE, HR, etc.

·Technical assessments must be completed for Visual, Gauging, Rebuild, and Final.

·Must submit a positive quality/safety improvement suggestion for possible implementation

·May not have any active positive discipline records within the past 6 months, or scored a "Needs Improvement" on most recent performance appraisal

·Must be assessed in Pressure Test and Inteserve

·Must have demonstrated performance in all aspects of the inspection process

·Must be actively involved in the training and development of other employees

·Proven record of achieving results

·Understands operational commitments and impact on related area.

·Demonstrate good organizational, interpersonal and customer relation skills

·Must have participated in either a Business Excellence or Impact Quality Program

·Allocate resources, communicate alerts and ensure equipment is calibrated

·Maintain regular communication with both internal and external customers

·Coordinate 3rd party providers

·Support Base Manager in efficient operation of Service Center

·Must be actively involved in the training and development of other employees

·Ability to multi-tasks and efficient time management skills

·Demonstrated leadership experience

·Proven record of achieving results

REQUIREMENTS :

·TechnipFMC safety and operating procedures training

·TechnipFMC quality standards training

·TechnipFMC and competitor product training

·Customer requirements training

·Passed all competency exams with a score above 95%

·Must be greater than 95% on current Traincaster program

·Must be willing and able to complete all technical assessments

·Must have successfully completed or be enrolled to participate in TechnipFMC University-Train the Trainer and Buddy to Boss programs, as well as all other TechnipFMC University assigned training

Indicate positions that report directly to this position. Number of direct / indirect reports.

·All local and satellite Service Technicians assigned to service center.

Indicate internal/external contacts and purpose of contacts.

·Internal – Shop Manager, Shop Supervisor, Coordinator, Technicians (Communicate Alerts, & customers standards) ISR to facilitate the scheduling and completion of customer requirements, Warehouse and other support personnel as necessary.

·External – Local customer iron champions/ coordinators. Coordinate with 3rd, party providers, Work with supplies and vendors.

Indicate budget/revenue responsibility.

·Personal accountability for care of company and customer equipment.

·Responsible to ensuring direct reports are in compliance with company policy

Explain the degree of supervision/guidance, procedures/ processes used judgment, creativity, planning & resourcefulness needed to do the job.

·Received general guidance and strategic direction from base manager to set daily scheduling objectives, interpret customer standards and requirements, and resolve unusual and or nonrecurring problems.

·Initiative, judgment and resourcefulness is required with the ability to find creative solutions to multi-faceted and / or time sensitive problems, to deal with numerous and changing priorities and to proactively address issues relating to personnel, facilities and processes.

·Initiate the performance evaluations and positive discipline process on employees.

·Manage day to day operations of the service center

How are errors detected, and what is possible impact of those errors?

·Errors in decision making and communications may be difficult to detect and may have significant impact and on profitability and future business.

·High customer visibility leads to high probability that customer detects errors.

·Mistakes may be caught by TechnipFMC personnel or by customer through quality checks or via process problems.

·Errors can also lead to customer warranty claims, customer refunds, damage or loss of customer property, personal injury or death, and loss of business.

·Mistakes or errors could lead to catastrophic HSE damages and repercussions.

WORK ENVIRONMENT: Describe general working conditions (i.e. noise level, temperature, around heavy machinery)

Spends 90% of time in shop and office environments. Spend 10% of time at customer locations.

May be exposed to possible hazards including high noise, heavy machinery, travel hazards and extreme weather conditions.

PHYSICAL DEMANDS: Describe amount & frequency of physical requirements of the position (i.e. lifting, pushing, climbing)

·Frequently standing and operating computer

·Frequent lifting of heavy loads, up to 50 lbs.

·Driving vehicles
Work in shop environment which also involves noise, temperature extremes, dust and fumes