Application Support Analyst I

Job description

Application Support Analyst I

The role of the Application Support Analyst I is to fix application and system problems, or any incident that is disrupting the application service that business users depend on. The job calls for both technical capability and business understanding. This includes facilitating the execution of complex projects, sustain programs processes in strategic support of the Surface Americas Service businesses through the planning, execution, testing and implementation ensuring adherence to deadlines and budget. An application support analyst needs to demonstrate competent IT literacy around applications and systems and delivering live IT environments that enable the business every day.

POSITION DUTIES:

· Assist in the maintenance of applications, including 24×7, high-availability systems by responding to production issues/emergencies
· Basic industry knowledge of functional theories and practices.
· Performs relatively routine activities and tasks related to their area of focus. Beginning to recognize the impact on the organization as a whole
· Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
· Create process models, specifications, diagrams, and charts to provide direction to development team
· Develops broader knowledge through performing structured functional assignments, such as collecting and analyzing data related to specific tasks.
· Coordinate project activities with Business and development team
· Liaise with various business groups in the organization to facilitate implementation of new or improved business processes.
· Prepare and deliver reports, recommendations, or alternatives for improving processes in operating systems across the organization.
· Ensure that solution and application support documentation is maintained to the highest quality and accuracy

Qualifications

· AA/BA/BS degree in related field or applicable discipline preferred, or equivalent years' experience
· 2 years of experience in field.
· Experience with some programming languages and willingness/ability to learn (particularly Mobile and Web Technologies)
· Knowledge of information technology concepts, application development methodology, terminology and standards.
· Ability to write queries and retrieve data from relational and non-relational databases.
· Knowledge of Microsoft Power BI .
· Experience with SQL Server, including SSIS, SSAS, SSRS all would be a plus.