VIP Clients Experience Manager

Job description

How will you make an impact?

·  Offer a warm, sincere and personalized welcome to the clients
·  Booking private appointments for VIP clients, according to their availability and their preferred sales person
·  Organization of private lunches, events for VIP clients, ensuring a constant alignment with the Buccellati standards and contributing to deliver a memorable experience
·  Coordination with other Buccellati boutiques around the world in regards to booking and using the Piano Nobile spaces, located in Buccellati Boutique Montenapoleone Milan
·  Story telling about the Piano Nobile (i.e. ability to organize visits and guide those visits)
·  Follow the budget / costs of operating the Piano Nobile
·  Support the administrative part of the management of Piano Nobile
·  Coordination of the yearly / quarterly / monthly plan

 

How will you experience success with us?

·  Robust customer facing experience in a luxury environment, retail or hotellerie
·  Excellent communication skills
·  Strong customer orientation
·  Excellent organizational and time management skills, with strong attention to detail
·  Ability to prioritize and reprioritize according to the changing clients and business needs
·  Proficiency in English and Italian, another language will be considered a plus

 

What makes our group different?
Our true power does not lie in our similarities but in the riche diversity of our arts, cultures and human skills, as well as our specific ability to foster untapped potential.

·  We value freedom, collegiality, loyalty and solidarity
·  We foster empathy, curiosity, courage, humility and integrity
·  We care for the world we live in

Your journey with us:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals.

·  Screening video call with the Talent Acquisition Team
·  In-person meeting with the Retail Director Buccellati
·  Interview with the HR Manager

 

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