Digital and eCommerce Trainee (Intern)

Job description

We are seeking a highly motivated and detail-oriented trainee to support our dynamic digital team. This role offers an opportunity to gain hands-on experience across various aspects of digital and ecommerce, from reporting and operations to website administration and website campaign management. The ideal candidate is a quick learner, proactive, agility and comfortable working with numerous teams, including the local, regional and HQ teams.

 

Responsibilities:

·  Operations & Logistics (30%): This role is vital for optimizing e-commerce operations, directly impacting KPIs like order fulfillment and clients satisfaction.  Responsibilities include managing order processing and fulfillment (coordinating with CRC and logistics), inventory management (including Gift with purchase (GWP) stock, SAP ordering, and defect stock), and process improvement initiatives across all operations, including ship-from-store support.
·  Website Administration (30%): This role is key to maintain and enhance our online presence.  Responsibilities include managing product catalogs and ensuring accurate, compelling website content (including Product Detail Page (PDPs), Product Listing Page (PLPs), and price updates), optimizing merchandising through A/B testing and Einstein tools, and collaborating with HQ and developers to resolve issues and implement improvements.  Trainee will contribute to a seamless and engaging client’s experience.
·  Campaign Management (20%): Trainee will support the execution of at least 8 marketing campaigns annually (5 seasonal, 3 collection), contributing to product assortment selection, landing page management, banner updates, and special giveaway initiatives.  This involves close collaboration with HQ, Media & Marketing, and local eCom teams.
·  Reporting (20%): This role will create and deliver insightful monthly performance reports and ad-hoc analyses of competitor and client data, supporting strategic initiatives.

 

 

Qualifications:

·  Degree in Marketing, Business Administration, or a related field.
·  Organizational and time management skills.
·  Proficiency in Microsoft Office Suite (Excel, PowerPoint).
·  Experience with eCom platforms (a plus).
·  Strong communication and interpersonal skills.
·  Ability to work independently and as part of a team.
·  English language proficiency (reading and writing).

Period:

6 months full time internship program