Client relationship manager trainee
Stage Bruxelles, BELGIUM
Job description
Founded in Brussels in 1829, Delvaux is the oldest fine leather goods house in the world, crafting and designing without interruption in its workshops since then. Delvaux is the inventor of the modern handbag, having filed the first-ever leather handbag patent in the world, in 1908. Among its extremely rich archive of over 3,000 designs, Delvaux’s emblematic creations include The Brillant (1958), The Tempête (1967), The Pin (1972) and The Lingot (2022). Steeped in emblematic addresses around the world, from Saint-Honoré to New Bond Street to Fifth Avenue, all 60 Delvaux boutiques are different. Official purveyor to the Royal Court of Belgium since 1883, Delvaux has always shared and celebrated Belgian cultural references and values.
We are looking for a CLIENT RELATIONSHIP MANAGER TRAINEE for a 6-month internship starting in early March at our headquarters in Brussels.
Are you passionate about the Customer experience and ready to take on exciting challenges?
Would you like to work in a prestigious environment and have the opportunity to develop skills that are specific to the luxury sector?
Your main role will be to support the CRM Manager in maintaining customer relationships by enthusiastically implementing, analysing and planning various CRM campaigns.
You'll work hand in hand with our regional teams to drive customer engagement, refine our strategies and ensure an optimal customer experience, contributing to the overall satisfaction of our clientele.
YOUR MISSION:
You will play a central role in developing a customer-centric mindset internally. As the guardian of customer data, you will work closely with the Retail, Marketing, Communications and Merchandising departments. You will conduct regular and ad hoc customer research to develop a deep understanding of our customer base and share this with relevant stakeholders internally.
· Support for our retail teams : definition, creation & structuring of omnichannel initiatives (clienteling, events, collection launches...)
· Coordination : Ensure that all regions implement our planned activities and follow our guidelines.
· Performance analysis : monitoring customer performance indicators (KPIs), sharing campaign performance metrics (ROI, conversion rate, etc.) to identify trends and opportunities for improvement.
· CRM database management : Updating and maintaining the customer database, monitoring customer interactions and reinforcing our various customer journeys.
· Marketing and communications support : Manage our internal customer community of over 450 employees through social platforms by updating our customer engagement tools with the right content and sharing multiples commercial supports.
· This is not an exhaustive list.
YOUR PROFILE:
We are looking for candidates who are enthusiastic about joining a fast-paced, collaborative and international team.
· Business school education or similar relevant studies (marketing, luxury, digital etc.)
· Strong ability to analyse and synthesise data
· Mandatory - Fluent in French & English
· Excellent communication skills, ability to work and collaborate on a daily basis with all our regions worldwide
· Knowledge of the retail & luxury sector a plus
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