Chloe - Sales Admin

Job description

Femininity, sensuality, energy, lightness and romanticism, these qualities are as recognizable in Chloé's clothing and accessories today as they were upon the brand's creation over 60 years ago. Chloé's talent for evolving its style while remaining true to these underlying values has earned the brand its iconic status amongst the world's most fashion-conscious, sophisticated woman.

Chloe are currently seeking a highly analytical individual to join their Wholesale Team as a Sales Admin

 

Role:

 

With a scope encompassing all customer service-related responsibilities linked to the retail and wholesale sales activity for Chloé and See by Chloé in the UK, Scandinavia & Net-a-Porter.  The Sales Administrator supports the end-to-end order process : from intake, confirmation, delivery and invoicing of orders, through to the management of customer claims. This individual will execute the sales and stock management strategy as defined by the UK + Scandinavia Regional Sales team.

 

Principal Responsibilities:

 

·  Directly responsible for customer service operations in the UK and Scandinavia:

 

·  Maintain the client order portfolio, from order intake and confirmation to delivery;
·  Customer data creation and maintenance, respecting client-specific conditions and requirements in Master Data;
·  Update commercial and payment terms; issuance of pre-payment invoices & follow up with client for pre-payment
·  Create and maintain orders linked to special operations, internal clients and local Press Offices;
·  Perform stock allocations across the wholesale networks in the region, following regional prioritization strategies defined by regional sales teams;
·  Track shipments, manage client blocks based on commercial or financial issues;
·  Ensure follow-up and resolution of any claims linked to order or delivery issues, proposing solutions to satisfy the interests of Chloé and the client;
·  Control the Return to Vendor process; initiating returns and liaising with the quality control and logistics teams as necessary;
·  Coordinate with other regions, consolidate data and reporting for clients who operate a global logistics network;
·  General operational support of regional sales teams while acting as administrative point of contact for clients
·  Meeting requests from Central to check& maintain SAP functions are working correctly & monitoring the order flow (weekly if not daily)
·  Allocations of Uniforms & POS material for Retail
·  ODN creation ro meet monthly invoicing targets (subject to stock availability)
·  VEX – NAP bookings for INTL site
·  Work closely with Finance teams on Debit & Credit note creation

 

·  Client logistical point of contact:

 

·  Managing delivery discrepancies and invoicing discrepancies– raising claims with Novazzano and proposing solutions
·  Weekly delivery reporting
·  Entry and allocation of retail Licenses orders
·  Change the last point as we create the credit and debit notes

 

Key Skills:

 

·  Strong excel (to include strong pivot table & formula / linking of file knowledge)
·  Good communication skills (verbal & written)
·  SAP experience (ideal)

 

Should you have the necessary skills & ability for the role, apply now!

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