Technical Operations Manager

Job description

Job Type

Risk & Compliance

Location

Bracknell Campus

Partnership Level

5

Closing Date

24/11/2024

Vacancy Type

Temporary

Salary

£76,100.00 - £101,600.00 Annual

Salary Frequency

Annual

Hours of Work

35

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance

This is a hybrid role, therefore your time will be split between working from home and 1-2 days a week at our Bracknell Head Office. 

Expected Salary - £76,100 - £101,600 per annum + car allowance

Contract Type - 12 month Maternity Cover

Start Date - Feb 2025

​ About the role

You will be a business expert and lead in Technical compliance, food safety and system requirements for Own Brand and for sale of branded products. You will lead successful implementation including training where appropriate. Creation of effective policies, ways of working measuring compliance including regular reporting to Commercial Directorate and the wider business.

You will work closely with the Own Brand, Sustainability & Ethics, Waitrose Category Proposition Groups, (CPG), Exclusive Brands and Local & Regional (Commercial), Waitrose Retail Compliance, John Lewis Q&T team, Suppliers, Public Affairs, Commercial Sales, Government and Non Government organisations, systems (internal and external). To lead management of suppliers of services within scope of role.

Through your Profession you will have the opportunity to develop and stretch personally and professionally to achieve your potential.

Key Responsibilities

· 
Food Safety Management Strategy - Define and implement product safety strategy based on own expertise, internal and external expert advice as it applies to Waitrose. Safe and legal trading for Waitrose

· 
Internal and External Account Management - Lead and develop the technical relationship with key accounts to enable a food safety framework; Horizon Scanning, Surveillance, Ashbury, AIB auditing

· 
Compliance Management and Training - Delivery of supplier and OB technical KPI reporting to manage risk and ensure compliance

· 
Leadership - Lead and support a technical team using Partnership Values to develop their potential and deliver the Waitrose Quality and Technical Strategy

· 
People Manager and Leader of a team - Act in accordance with the Partnership’s purpose and democratic principles, constructively participating in co-ownership, and demonstrating to customers and each other that it is a better way of doing business. Share your knowledge, experiences, ideas and opinion to improve the Partnership, speaking honestly and frequently

What will you be doing?

· 
Identify and influence development of new and emerging legislative requirements

· 
Product safety policy creation for food safety matters to ensure supplier compliance

· 
Delivery of a risk assessed surveillance programme to manage brand reputation and ensure due diligence

· 
Manage food and non food horizon scanning to ensure proactive management of emerging business risk

· 
Delivery of Supplier Audit Programme, for food and non-food and associated policy framework

· 
Expert advice for food safety processes for technical category teams, retail management and customer teams

· 
Systems strategy within Waitrose Own Brand, ensuring ongoing improvements in data quality and performance

· 
Support the delivery of an effective B2B, local and regional and exclusive branded compliance programme

· 
Delivery of integrity and risk management framework for Own Brand including recommendations for Partner training on compliance

· 
Crisis management to protect brand reputation and minimise risk to customers including leading product incidents for branded and own label lines, with follow up activity for own label incidents

· 
Create the conditions for all Partners to thrive, make their best contribution and achieve their potential

Essential skills you’ll need

· 
Experience in a Technical Operations Management position

· 
Experience within product testing with a focus on continuous improvement and new product vision

· 
Expert in food safety processes and regulatory food laws

· 
Extensive technical experience within the food or non food industry

· 
Excellent stakeholder management with the ability to make difficult decisions  

Desirable skills

· 
Science or Food Science degree

· 
Experience of auditing/audit standards management

· 
HACCP Level 3

· 
Relevant specialist training e.g allergens, microbiology, pesticide management, cosmetics

· 
Experience in line management 

Benefits of the Partnership and the role

· 
- Hybrid Working

· 
️ - Full time working holiday entitlement 25 days holiday, plus public and bank holidays

· 
⚖ - Excellent work life balance, including focus on well being and flexible working and our market leading equal parenthood leave Policy

· 
- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not

· 
- You’ll get Partnership discount in store and online once you complete your Earning Membership. That’s 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount

· 
- Simple cycle to work support scheme

· 
- Health Care cover

· 
- Car allowance

· 
- We’re really proud of our exclusive hotels based in some of Britain’s most stunning areas and you’re welcome to explore them from day 1

· 
- Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - https://www.jlpjobs.com/about/benefits/  

Next steps

· 
The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process")

· 
Once you've submitted an application the next steps of the process, if successful, are likely to include a 2 stage interview process

· 
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you

· 
Thanks for your patience in the meantime and for showing an interest in joining JLP

We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.

Internal Partners can view a copy of the full job outline here .

For internal use only: 

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/