Delivery & Operations Manager

Job description

Job Type

IT

Location

London - Pimlico

Additional Locations

Bracknell Campus

Partnership Level

5

Closing Date

02/12/2024

Vacancy Type

Permanent

Salary

£68,500.00 - £128,000.00 Annual

Salary Frequency

Annual

Hours of Work

35

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance

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Hybrid Working - This is a hybrid working role, therefore your time will primarily be split between working from home (in the UK) and Bracknell / London Head Office. 

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There is no fixed rule, but to do the job effectively, lead the team and attend important meetings in person, it is anticipated that you will be in the office approximately 2 days per week. There will also be a need to visit other locations occasionally, as required.

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Expected Salary - £68,500.00 - £105,000

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Contract type - Permanent

We are looking for a leader that can take on the role of continuing to effectively run and maintain our John Lewis shared technical estate; ensuring we maintain our compliance obligations, reduce operating risk and security threats and drive operational stability, whilst transforming the team to a new DevOps structure and Agile ways of working. 

We’re transforming to ensure we’re set up to successfully deliver our portfolio plans across the Partnership shared capability areas.  In this role you will lead and define the delivery of this technology and transformation plan.

What’s the role about?

As a Delivery & Operations Manager in shared functions, you will be instrumental in guiding your team to take products from their conception through to implementation, utilising your passion for delivery and an excellent understanding of how to define and deliver solutions interactively and collaboratively, in order to achieve business outcomes and value.

You will establish and drive improvements to the technology in use through the creation and prioritisation of a dynamic backlog optimising delivery though continuous delivery enablement; coaching at all levels to build high performing teams, create transparency and flow of value to customers, aligned to technology outcomes sought, resulting in iterative and incremental risk reduction and mitigation. 

Managing significant budgets, you will allocate budget to individual demands to create a business plan year on year, run a live dynamic backlog with the foresight to identify opportunities in cash and allocate further down the backlog to deliver maximum value.

Taking into account costs, benefits, risks, capacity constraints and timescales, to deliver Partnership strategic outcomes with the maximum possible value. 

This will require significant skill in dependency management, an understanding of the technical landscape and you will need to focus on developing and maintaining multiple stakeholder relationships, including 3rd parties and contracts, whilst demonstrating effective influencing skills.

You will lead and inspire your technical teams of both Partners and contractors in the ongoing stability and end-to-end delivery of  technology for the shared capability areas, significantly technology.

This role will be accountable for working hand in hand with the Product teams that define our direction, to ensure that we deliver the technology and capabilities needed to deliver Partnership technology outcomes.

What will you be doing?

You will: 

· 
Report into the Head of Change Delivery and Technology for shared functions and the Digital Worker Experience, who in turns reports to the CIO of the John Lewis Partnership

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Work with the Strategy, Architecture and Product teams to create a roadmap on customer change underpinned by a route to the technical delivery of this plan

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Set the strategy for the delivery of this plan through liaison with a cross section of stakeholders (up to and including Exec level) & inspire the team to deliver against it.

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Maintain tight control of finances, with accountability for a large scale budget. Understand where you can deliver cost savings and where quality of the engineering should be maintained or assured by Partners (internal employees)

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Manage prioritisation of the teams activities to achieve the most appropriate balance of Operability (e.g.Availability, Resilience, Scalability, Performance, Security), Delivery Velocity, and Cost, and ensure delivery against the Partnership outcomes

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Lead, coach and develop a strong, capable and empowered team and work with the Technical profession to ensure we have the correct Engineering capability embedded into your team

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Understand where you need to put in place a different set up to manage more complex deliveries that can’t be controlled simply by agile teams

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Invest in your personal and professional development, leveraging insight and internal and external networks to keep abreast of technological advancements (e.g.‘Cloud’), and improvements in ways of working (e.g.‘DevOps’, Agile) and feed these into strategic thinking, as well as externally promoting the Partnership as a forward thinking great place to work.

What you'll have

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Proven understanding of both DevOps and Agile ways of working e.g. Scrum, Kanban, SAFe

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Proven understanding of Cloud technologies and microservices architectures, CI and CD

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An understanding of Retail operations and how technology supports Head Office teams

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Experience at managing large scale delivery budgets and running complex technology services

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Experience at managing multiple mixed skilled, DevOps teams onshore and nearshore

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Experience building and developing high performing, cross functional, DevOps teams

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Deep understanding of Retail IT Delivery in a lean and agile environment

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Proven experience of Leading IT delivery within an agile environment

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Extensive experience in Senior Stakeholder management

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Advanced verbal and written communication.

What else could you bring? 

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Experience leading agile transformation in a medium to large organisation

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Certifications - CSM / Lean / ITIL

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Experience in Programme or Portfolio management with a record of successes.

Additional Information

· 
The application form consists of a CV upload, followed by application questions. Please visit - https://www.jlpjobs.com/how-to-apply/journey/ to understand more about application and hiring process. 

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Internal applicants please copy paste this link on to the browser for job outline - https://bit.ly/DOM-RMC  

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Once you've submitted an application the next steps of the process, if successful, will include a formal interview.

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You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 

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We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Benefits :

- Hybrid Working. 

⚖ - Excellent work life balance, including focus on well being and flexible working and our market leading  Equal Parenthood Leave Policy

️ - Depending on your Partnership job level, if you work full time you’ll get between 22 and 30 days holiday a year, plus bank holiday entitlement

- The Partnership has a Defined Contribution pension scheme where your contributions, up to an agreed level, will be matched by the Partnership. In addition, after a qualifying period of service you may receive an additional Partnership contribution.

- You’ll get Partnership discount in store and online once you complete Probation. That’s 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount

-  Simple cycle to work support scheme

- We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them

- Learn more about our Benefits structure, visit - https://www.jlpjobs.com/about/benefits/

Duties and Responsibilities

Interviews potentially commence from w/c 9th December 2024.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/