Hospitality Assistant

Job description

Job Type

Customer Service

Location

Bracknell Campus

Partnership Level

10

Closing Date

23/11/2024

Vacancy Type

Permanent

Salary

£11.75 Hourly

Salary Frequency

Hourly

Hours of Work

16 hours per week Thursday & Friday 16:30pm - 20:30pm, Saturday 07:30am - 11:30am and Sunday 22:30pm - 02:30am

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

Due to working time regulations, applicants must be 18 years or over to apply.

In addition to the pay stated, you will receive a shift premium for hours worked between 22:00 and 06:00. This will be paid at the pay range minimum rate for your role.

At a Glance

· 
Contract Type: Permanent 

· 
Location: Bracknell 

· 
Salary Range: £11.44 - £12.21 per hour

· 
Partnership Level: 10

· 
Hours: 16 hours per week
Thursday and Friday 16:30pm - 20:30pm
Saturday 07:30am - 11:30am
Sunday 22:30pm - 02:30am

Job Requirements

We are looking for a Hospitality Assistant to join our team at the John Lewis Partnership.  

A key part of this role will be working in a busy Catering team to deliver and maintain high standards of all aspects of catering: service, presentation, operation and food hygiene.  

The successful candidate will openly demonstrate a passion for food service and is motivated to deliver sales and cost targets.

Key Responsibilities 

Including but not limited to

· 
Take delivery of food stock and distribute as and where required. 

· 
Heavy lifting and carrying of food products and ingredients in a safe manner. 

· 
Stock rotation and storage management.

· 
Clear waste as appropriate, with consideration forH&S and environmental impacts. 

· 
Assist in the basic preparation of food products.

· 
Managing the emptying of bins, waste and recycling in the kitchen 

· 
Collecting and washing pots, pans and utensils 

· 
Helping Chef’s keep areas clean and organised.

· 
Provide a great level of service and consistently promote products to customers. 

· 
To be a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.

· 
Monitor and reduce wastage through correct ordering and record keeping

· 
Ensure all counters and coffee stations are replenished and presented consistently and in line with agreed standards

· 
To resolve customer queries or complaints at the first point of contact

· 
Full compliance with John Lewis Partnership Catering policies and legislation

· 
Full compliance with Health and Safety Regulations

· 
Carry out due diligence tasks and keep accurate due diligence checks and records

· 
Ensure the vending operation delivers outstanding service to meet Partners needs.

· 
Ensure that fresh food, snack and hot beverage machines across the site are replenished and in a good working order

· 
Ensure food safety requirements are maintained.

Essential skills you’ll need

 

· 
Food Safety Level 2 (or happy to undertake training)

· 
Operational experience in PDRs (Partner Dining Rooms) / canteens or hospitality

· 
Demonstrasontaiblity experience using initiative

Desirable skills  

· 
Food Safety Level 3

Benefits of the Partnership and the role: 

· 
️ - Full - time working holiday entitlement 22 days holiday, plus public and bank holidays

· 
⚖ - Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

· 
- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not

· 
- You’ll get Partnership discount in store and online once you complete Probation. That’s 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount

· 
-  Simple cycle to work support scheme

· 
- We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them

· 
-  Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - https://www.jlpjobs.com/about/benefits/  

Next Steps 

· 
The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

· 
Once you've submitted an application the next steps of the process, if successful, are likely to include a 1st stage interview.

· 
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 

· 
Thanks for your patience in the meantime and for showing an interest in joining JLP. 

We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early 

You can view a copy of the full job outline here (internal only)

Internal use only

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/