Electrical Installation Auditor

Job description

Job Type

Customer Service

Location

London - Mobile

Partnership Level

9

Closing Date

10/11/2024

Vacancy Type

Permanent

Salary

£32,600.00 - £41,600.00 Annual

Salary Frequency

Annual

Hours of Work

Various full-time hours required

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance

Role Title: Customer Delivery Hub- Electrical Installation Auditor 

Position: Permanent Partner 

Salary: £32,600.00 - 41,600.00, Annual

Location: Mobile Worker

Hours of Work: Full Time, 41 Hours, working 4 days a week (including 1 in 3 Saturdays) 

This is a hybrid working role , therefore your time will primarily be split between working from home and travelling to additional locations. 

Please note that you could be required to travel to 2 to 3 locations per week. Our Customer Delivery Hubs are located across England and Scotland, so overnight stays will be required for this role (this can be discussed further at the interview stage). Due to the nature of this role we require all applicants to be over 18 to apply

About the role

Are you ready to represent the John Lewis Partnership with pride, delivering high service standards and ensuring quality every step of the way?

Our Electrical Installation Auditors will oversee the installation of electric cooking/ lighting/ hardwired appliances. You will provide outstanding auditing, training, and technical support for our 19 John Lewis Customer Delivery Hubs.

As an Installation Auditor, your responsibilities will be:

· 
Support Customer Delivery Partners in their domestic appliance installation duties through coaching , assessing and technical support. 

· 
Supervise domestic appliance installations through the auditing of Installation Images.

· 
Provide Technical support by phone or video call to Customer Delivery Partners.

· 
Stay compliant with regulations to maintain a safe, efficient work environment.

· 
Travel to various sites as needed, managing your schedule and accommodation.

· 
Promoting the John Lewis brand with professionalism and courtesy to road users.

· 
Complete audits of CDH ISI&T processes

Why apply to work as a John Lewis Electrical Installation Auditor?

As our Electrical Installation Auditor, you will be part of a business that values integrity, teamwork, and personal growth. We encourage you to discuss ideas, mentor colleagues, and continuously engage with our vibrant community. You will be able to embrace your interest in regulatory compliance and operational continuous improvement while in this role.

Join us and support us in creating a better way of doing business as a proud John Lewis Partner! 

Essential Qualifications & Experience:

· 
Previous customer service experience

· 
Great communication skills with Coaching or assessor experience

· 
Able to evidence the skills, knowledge and ability to complete the replacement of domestic light fittings, accessories and cooking appliances

· 
No driving disqualification of up to 12 months within the last three years.

· 
Previous experience in the delivery and installation of domestic electrical products

· 
Inspection, testing, and commissioning of electrical products (Minimum of one year experience) 

· 
PC literate and familiar with Google Suite applications such as sheets, forms and calendars

Please see the full details and the key accountabilities about the role in the Job Outline attached below. This Link is for internal partners only (please use your internal work email address to view Job Outline): 

https://drive.google.com/file/d/1-4NpoNOnORpHG_cKjHDfLExvTwR2ehrj/view

External applicants can view the Job outline below this posting, which is advertised on our JLP jobs website.

Benefits of the Partnership and the Role

- Full-time working holiday entitlement 22 days holiday, plus public and bank holidays (this is prorated based on when you join our business in a trading period and for part-time hours).

- Great work-life balance, including a focus on well-being and flexible working and our marketing equal parenthood leave Policy

- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not

- You’ll get a Partnership discount in-store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.

- We’re proud of our exclusive hotels based in some of Britain’s most stunning areas and once you’ve been with us for three months, you’re welcome to explore them.

- First Aid Training

- Lunch and Evening Meal subsidy contributions 

Additional Information:

The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please be aware that due to the nature and activities of this role, all successful candidates will have a DBS check carried out on them through a 3rd party registered body. For more details on DBS checks and what these entail, please visit the Government website.

We occasionally close vacancies early if we receive a high volume of applications. Therefore, we recommend that you apply early.

For internal use only:

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/