Customer Support Partner

Job description

Job Type

Customer Service

Location

Exeter

Partnership Level

10

Closing Date

17/11/2024

Vacancy Type

Permanent

Salary

£11.55 Hourly

Salary Frequency

Hourly

Hours of Work

Varied hours of full time work (between 08:25 and 18:10) across seven days to include weekends.

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

Duties and Responsibilities:

As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos each and every Partner works by and you'll carry into your own role too.

You will need to be friendly, welcoming, self-motivated and be able to serve our customers calmly and professionally. This role is process-driven and you will be required to use a wide range of systems, and have strong admin/organisational skills, whilst paying close attention to detail and compliance.

Your duties will be varied, ranging from supporting with Partnership Credit Card, serving in our Bureau de Change to dealing with lost property and a wide range of other Customer queries.

This role is key in supporting the wider shop, from a practical/flexibility perspective and also in terms of communicating, coaching our services and assisting with Customer Complaints. You will be expected to support and promote our services at in-store events.

Job Requirements:
You’ll be part of a team that delivers outstanding service to customers, with so many different aspects to the role to learn. The training is intensive and very rewarding.

Due to the nature of this role and financial legislation, we welcome applicants aged 18 years or over.

Additional Information:
As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

Please consider the following when making your application:
- Please be aware that due to the nature and activities of this role, all successful candidates will have a 5 year reference check, 5 year financial probity and a DBS check carried out on them through a 3rd party registered body. For more details on DBS checks and what these entail, please visit the Government website .
- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
- Print off the job description now if you require it.
- Ensure you have an up-to-date CV.

Duties and Responsibilities

To work as part of the customer support team to achieve sales targets through a focus on selling John Lewis & Partners service products. To support the resolution of customer queries and deliver a market leading customer experience.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/