Senior Assistant Manager - Event Operations

Job description

At Hyatt, there’s a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, you’ll discover a career you didn’t know existed.

Opportunity is calling as we seek a Senior Assistant Manager to join our Event Operations team.

Located adjacent to Darling Harbour in Sydney's Central Business District. Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Australia’s largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt include:

· After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)
· Discounted accommodation for associates as well as friends and family
· Reward and recognition programs
· Learning and development opportunities
· Complimentary dry cleaning for work attire
· Discounted city parking
· The opportunity to join an international group with endless career opportunities

The Role:
Working with the Director of Events Service, our Senior Assistant Manager will be responsible for the leadership and effective operation of the Events Service department. With a true passion for hospitality and an eye for detail, in this role you will ensure the smooth execution of all events at the Hotel. Providing a high level of service, you will guarantee that every event at the Hotel reflects Hyatt’s standards. This same level of care will be present in your ability to simultaneously develop, support and lead all colleagues in the department.

Responsibilities Include:

· The day to day leadership, supervision and management of associates in the Events Service department
· Acting as a point of escalation and support for clients and the Assistant Managers
· Maintaining strong client relationships, ensuring all specifications are communicated making a successful event experience
· Handling client queries and complaints with professionalism, concern and understanding
· Liaising and fostering collaborative working relationships with key departments across the Hotel including the Culinary and Event Planning departments
· Involvement in the recruitment process for the department, including reviewing of resume and conducting of interviews

Our Ideal Candidate will possess:

· A strong focus on delivering excellent service
· Extensive management experience in Event Operations in a large hotel/venue
· Experience managing rosters and payroll costs to budget
· The ability to thrive in a high pressure environment whilst multi-tasking
· Strong verbal and written communication skills
· A valid NSW RSA
· The availability to work a rotating roster including weekends
· Unrestricted, valid Australian working rights