Night Duty Manager

Job description

About Hyatt Place Melbourne Essendon Fields

Hyatt Place Melbourne Essendon Fields is Australia’s first Hyatt Place hotel, perfectly positioned in the heart of Essendon Fields’ retail and commercial precinct.

Located steps from Essendon Fields Airport, 6 minutes from Melbourne Airport and 20 minutes from Melbourne’s Central Business District (CBD), our hotel combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today’s multi-tasking traveler. Guests can enjoy thoughtfully designed guestrooms featuring distinct zones for sleep, work and play, and free flowing social spaces that offer seamless transitions from work to relaxation.

About the Role

As Night Duty Manager, you will be the first point of contact for all internal and external guests whilst also assisting with the smooth and efficient running of the hotel’s overnight operations through supporting all divisions. You will be required to work across both Food and Beverage as well as Rooms departments, with a main focus on both or either operations.

The Night Manager will have a strong leadership presence in the Front Desk and Restaurant areas as well as back of house whilst providing an excellent and consistent level of service to our guests and colleagues at all times, whilst also, displaying a courteous, professional and efficient service that supports the outlets concept and Hyatt Place standards.

Main Responsibilities

· Manage hotel overnight operations in the absence of senior leadership team.

· Main point of contact for both external and internal guests during overnight operations.

· The responsible person during emergency situations, being conversant in Emergency Procedures and local legislation.

· To be flexible and adaptable to assist with duties across hotel departments including Rooms, Food & Beverage and Finance.

· Resolve guests complaints ensuring guest satisfaction.

· Maintain complete hotel knowledge of all hotel features, services and hours of operation.

· Ensure the Front of House areas are well maintained, clean and tidy at all times.

· Provide guidance, support and training (as required) to other team members, as required.

Desired profile

Qualifications :

Qualifications

· Relevant degree in Hospitality is an advantage

· Previous experience using OPERA PMS is essential

· Previous experience in a supervisory role within in a hotel is required

· Excellent interpersonal skills

· Strong time management with the ability to juggle multiple demands

· Exceptional attention to detail

· Adaptable and able to solve problems quickly

What we offer

With enriching work comes amazing rewards! Just some of our employee benefits include:

· Employee Assistance Program

· Opportunities for career development and growth

· A dynamic and supportive work environment

· Discounts on accommodation and dining at Hyatt properties worldwide

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

If you are looking for a fulfilling career, please apply.