Rooms Division Manager

Job description

Hyatt Centric Melbourne

Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.

Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel that truly encapsulates the essence of the city. Langlands Restaurant & Bar, serves delicious local cuisine and offers stunning 180-degree views of the city from the hotels top floor.

Our mission is to connect our guests to Melbourne's vibrant energy, encouraging exploration and adventure throughout your stay. The thoughtfully designed Hyatt Centric will ensure that you never miss a moment of the lively Melbourne experience.

You are here. Now go anywhere

Rooms Division Manager at Hyatt Centric Melbourne

Reporting to the General Manager, the Rooms Division Manager is a vital role within the Leadership Team, and will be responsible for the daily operation of the Rooms Division department, inclusive of the Front Office, Bell Desk, Communication Centre, Security Management and Housekeeping Operation.

Some of the responsibilities include:

· Ensuring all guest and team member needs are met efficiently and seamlessly by creating memorable experiences and providing excellent service

· Preparation of the department's budget including yearly business plans, monthly room forecasts and payroll forecasts

· Maintaining cordial relationships with all of the hotel's relevant stakeholders

· Developing and implementing strategic plans that aim to reach the hotel's goals and increase occupancy rate levels and, revenue

· Develop the skills and effectiveness of the Rooms Division employees through the appropriate training, coaching and/or mentoring

Desired profile

Qualifications :

Your Background:

· 
Minimum 2 years of experience working as a Rooms Division Manager or Front Office Manager in a large hotel operation. Experience in a 5-star hotel brand is highly advantageous

· 
A relevant degree or diploma in Hospitality, Business or Tourism Management

· 
Strong leadership skills with the ability to mentor, coach, train and motivate team members

· 
Exceptional interpersonal and communication skills along with strong service recovery skills

· 
Excellent time management skills with the ability to multi-task and keep calm under pressure

· 
Experience with revenue and budget management is advantageous

· 
The flexibility to work on rotating roster, including weekends and public holidays

Culture Statement:

We Are Team Centric!

Team Centric brings together all departments with a “got your back” attitude.

We embrace flexibility and enable adaptability both inside and outside our role and job descriptions.

We encourage each other to be our authentic selves and to create meaningful, personalised experiences for our colleagues and guests.

Each team member plays a vital role in fostering a sense of belonging and purpose at work.

Collaborating together, we promote growth and spark innovation, using our pride to strive toward collective goals and fuelling our passion for what we do.

Our team respects each other's uniqueness, ensuring everyone feels safe, valued, and included.

Hyatt Centric Melbourne employees enjoy, but are not limited to:

·  Complimentary and discounted accommodation across Hyatt Hotels world-wide
·  Flexible work attire – no stuffy suits
·  Designated car-space in the hotel's parking garage
·  Free use of Hotel Gym & Pool facilities
·  Complimentary barista coffee daily
·  Discounted dining in our Langlands Restaurant and Bar
·  Investment in your career development through training, opportunities and mentor-ship
·  Complimentary laundry for work related items

How to apply

Click APPLY or contact Tayla Triulcio on 0432 122 192 for a confidential discussion and to learn more.

Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt