営業コーディネーター/ Sales Coordinator

Job description

To assist operationally and administratively in the achievement of department's pre-determined sales and revenue targets.

Main Duties

Administration

§ Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.

§ Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.

§ Establishes an efficient trace File to ensure that all business booked is properly tracked.

§ Assists in consolidating and preparing Sales report

Customer Service

§ Entertains and conducts hotel inspections to clients whenever required.

§ Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.

§ Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

§ Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.

§ Maintains positive guest and colleague interactions with good working relationships.

Marketing

§ Carefully plans Sales Calls into defined objectives.

§ Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.

§ Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.

§ Professionally conducts routine telemarketing activities to identify new accounts.

Operational

§ Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.

§ In the absence of the Director of Sales and Sales Manager, responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concern in a timely manner.

§ Follows up sales leads whenever required or assigned by the Director of Sales and Sales Managers.

§ Prepares, compiles and distributes the weekly/ monthly reports in a timely manner.

§ Ensures the activities/ events log book is being accurately maintained.

§ Assists in the compilation of Market Surveys and Competitor Researches report.

§ Assists in the distributions of relevant hotel information to clients when required.

§ Assists/ participates in sales blitz.

§ Maintains good relationship with the established clientele and provides all necessary assistance when required.

§ Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met.

§ Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.

§ Assists the Director of Sales and Sales Manager to follow up on all matters in the absence of them.

§ Ensures that a professional and appropriate image is projected at all times while on duty.

§ Ensures professional Sales Calls using Hyatt's Consultative Selling principles and SMART Selling philosophies.

§ Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.

§ Maintains a detailed knowledge of hotel facilities, features and services.

Desired profile

Qualifications :

Personnel

§ Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.

§ Develops with training activities from the School of Hospitality focused on improving skills and knowledge.

サマリー

ハイアットセントリック札幌は、北海道・札幌の中心に誕生するライフスタイルホテルです。札幌駅からすぐの好立地にあり、都市の活気と自然の美しさが共存するこの街で、国内外の好奇心旺盛なトラベラーに向けて、ユニークな滞在体験を提供します。

ハイアットのパーパス「思いやりの心で相手の『最高』を導きだします」を体現し、クリエイティブなチームを牽引し、札幌でハイアットセントリックブランドを体現します。