Outlet General Manager - Casa Boho

Job description

Job Title: Outlet General Manager – Casa Boho

Department: Food & Beverage
Reports To: Director of Food & Beverage
Location: Hyatt Regency Phuket Resort (Casa Boho)

Position Summary:

The Outlet General Manager for Casa Boho is responsible for overseeing the daily operations and strategic direction of Casa Boho, a signature rooftop lifestyle dining and bar concept. The role focuses on delivering exceptional guest experiences, achieving financial goals, driving brand identity, and managing a high-performing team.

Key Responsibilities:

Operational Leadership

·
Ensure smooth and efficient operation of the outlet across all shifts.

·
Maintain high service and hygiene standards in accordance with brand and company expectations.

·
Coordinate with culinary, bar, and service teams to deliver seamless guest experiences.

·
Monitor guest feedback platforms (e.g., Medallia, TripAdvisor) and lead service recovery efforts.

People Management

·
Recruit, train, coach, and lead a diverse team of service and bar professionals.

·
Conduct regular performance reviews and implement training plans for career development.

·
Foster a culture of excellence, creativity, and teamwork.

Financial & Business Management

·
Achieve outlet revenue targets, manage cost of sales, payroll, and operating expenses.

·
Develop and implement marketing and promotional strategies in collaboration with Marketing and F&B leadership.

·
Analyze P&L reports, implement corrective actions as needed, and maximize profitability.

Guest Experience & Brand Positioning

·
Uphold and evolve Casa Boho’s identity as a vibrant, trendy, and memorable destination.

·
Ensure brand alignment in service style, music, atmosphere, uniforms, and overall ambiance.

·
Drive repeat business and brand advocacy through guest engagement and local community involvement.

Compliance & Standards

·
Ensure compliance with local health, safety, and hygiene regulations.

·
Maintain all operational SOPs, checklists, and audit documentation.

·
Participate in hotel leadership meetings and interdepartmental coordination.

Qualifications & Skills:

·
Minimum 3–5 years in a leadership role in a high-volume restaurant, rooftop bar, or lifestyle venue.

·
Proven experience in managing both FOH and BOH operations.

·
Strong knowledge of F&B trends, mixology, and restaurant technology systems.

·
Excellent leadership, communication, and interpersonal skills.

·
Fluent in English; knowledge of Thai or other languages is a plus.

·
Degree or diploma in Hospitality Management or a related field is preferred.

Desired profile

Qualifications :

Job Title: Outlet General Manager – Casa Boho

Department: Food & Beverage
Reports To: Director of Food & Beverage
Location: Hyatt Regency Phuket Resort (Casa Boho)

Position Summary:

The Outlet General Manager for Casa Boho is responsible for overseeing the daily operations and strategic direction of Casa Boho, a signature rooftop lifestyle dining and bar concept. The role focuses on delivering exceptional guest experiences, achieving financial goals, driving brand identity, and managing a high-performing team.

Key Responsibilities:

Operational Leadership

· 
Ensure smooth and efficient operation of the outlet across all shifts.

· 
Maintain high service and hygiene standards in accordance with brand and company expectations.

· 
Coordinate with culinary, bar, and service teams to deliver seamless guest experiences.

· 
Monitor guest feedback platforms (e.g., Medallia, TripAdvisor) and lead service recovery efforts.

People Management

· 
Recruit, train, coach, and lead a diverse team of service and bar professionals.

· 
Conduct regular performance reviews and implement training plans for career development.

· 
Foster a culture of excellence, creativity, and teamwork.

Financial & Business Management

· 
Achieve outlet revenue targets, manage cost of sales, payroll, and operating expenses.

· 
Develop and implement marketing and promotional strategies in collaboration with Marketing and F&B leadership.

· 
Analyze P&L reports, implement corrective actions as needed, and maximize profitability.

Guest Experience & Brand Positioning

· 
Uphold and evolve Casa Boho’s identity as a vibrant, trendy, and memorable destination.

· 
Ensure brand alignment in service style, music, atmosphere, uniforms, and overall ambiance.

· 
Drive repeat business and brand advocacy through guest engagement and local community involvement.

Compliance & Standards

· 
Ensure compliance with local health, safety, and hygiene regulations.

· 
Maintain all operational SOPs, checklists, and audit documentation.

· 
Participate in hotel leadership meetings and interdepartmental coordination.

Qualifications & Skills:

· 
Minimum 3–5 years in a leadership role in a high-volume restaurant, rooftop bar, or lifestyle venue.

· 
Proven experience in managing both FOH and BOH operations.

· 
Strong knowledge of F&B trends, mixology, and restaurant technology systems.

· 
Excellent leadership, communication, and interpersonal skills.

· 
Fluent in English; knowledge of Thai or other languages is a plus.

· 
Degree or diploma in Hospitality Management or a related field is preferred.