Guest Service Agent (Full-time)

Job description

At Hyatt, we are turning jobs into careers, and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.

At Hyatt, there’s a home for every stage of your career. We have an exciting opportunity for an experienced Guest Service Agent to join our team.

Located adjacent to Darling Harbour in Sydney's Central Business District, Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt Include:

· After 90 days of service, complimentary accommodation across Hyatt Hotels globally (T&Cs apply)
· Discounted accommodation for associates as well as friend and family
· Reward and recognition programs
· Learning and development opportunities
· Fully laundered uniform
· Discounted city parking
· The opportunity to join an international group with endless career opportunities

The Role:
As a Guest Service Agent, you will join an energetic and passionate team whose purpose is to create memorable experiences for our guests. Your warm welcome and professionalism will set the tone for our guests’ stay. You will thrive under pressure and be provided the tools to learn new skills that support your professional development. With us, you’ll discover a career you never knew existed.

Responsibilities Include:

· Delivering exceptional customer service to both external and internal guests
· Conducting a large volume of check ins and check outs on a daily basis
· Assisting with guest enquiries and recommendations
· Creating memorable experiences for our guests through care and empathy
· Handling customer complaints and escalating to the Manager on Duty
· Active involvement in the upselling initiative

Our Ideal Candidate will possess:

· Previous Front Office experience
· Previous experience working with OPERA
· A friendly and welcoming personality
· Strong verbal and written communication skills
· Excellent grooming and personal presentation
· Valid Australian working rights
· Availability to work a rotating roster