Manager Credit Services

Job description

Job Title: Manager Credit Services

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Business Descriptor:

HSBC Technology and Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HTS combines global expertise and technology to help keep us ahead of the competition.

Within HSBC Technology and Services, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.


Principal Responsibilities

· Ensure that the excess approval transactions are approved by the
RMs with their assigned limits delegated by CEO.
· By ensuring that transactions are approved by respective account RM who has appropriate limit of authority.
· The jobholder approves the transactions after taking telephonic approval on recorded lines.
· If the excess is beyond the limit of Authority of the Account RM, the jobholder would call up the appropriate authority and seek their concurrence to approve the transactions.
· In the event the concerned RM is not contactable / unavailable, approvals are sought from the next higher level.
· Based on the approvals / confirmations received from the respective RM, the jobholder approves or disapprove the transaction accordingly.
· The jobholder have to send an LN confirmation to the business groups giving the details of all transactions (in prescribed excel format) that were approved / disapproved during the day. The copies of the LN is marked to the respective Business Head(s), CRM and RID (Risk Identification Division)
· Updating the SUC data on daily basis for HFE and H21 transactions and segregating business wise (GBM / ISB / LLC / MME / SME / PBD).
· Support a Business Continuity Plan (BCP) and conduct regular tests.
· Critically review processes followed. Assist the Head of the Section in implementing process improvements with a view on cost reduction & quality improvement
· Ensuring that all transactions are approved within minimal time as avoid any delay or financial loss.
· Co-ordinate with RMs for approvals.
· Ensuring relevant approvals are in place in case of any deviation to the set process.
· Ensure necessary trackers are maintained by team for smooth functional of the section.
· Ensure accuracy in approving transaction to avoid any financial loss.
· Ensure that all the staff members are motivated & performing at the optimum level.
· Ensure that staff undergoes proper training required for their performance development. Ensure day to day processes are run as per defined process notes and policies. Abide by agreed SLA/ PLA.
· To hold details of RM's and LOB Head's, to whom, specific approval limits have been delegated.
· To hold updated list of accounts where the limits are reduced to Re. 1/- or nominalized to the level of outstanding based on CRM approvals or pending receipt of security document(s) or non-compliance of approval conditions.

· To download the Normalized and Rupee 1 limits accounts on daily basis by using UPDN software and the same to be saved in the common folder for reference. This has to be done prior to log on to HUB.
· Jobholder has to check this file to see any customer account has been normalized prior to approval of HUB transactions.

Desired profile

Qualifications :

This role requires 3-5 years of overall Banking exposure with 2 years of specialized experience in managing Credit Operations.

Skills required for success are:
·  FEMA knowledge
·  People and Stakeholders Management
·  Strong Communication and decision making ability
·  Thinking and Problem solving skills
·  Customer Drive


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