Technical Service Manager

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Technical Service Manager.

 

Business: CTO Infrastructure 

 

Principal responsibilities

·  Collaboration: Collaborate with other regional tech leads, the Head of Technology, and other senior stakeholders to ensure that technology solutions are aligned with the bank's overall strategy, and that the region's technology needs are met.
·  Innovation: Drive technology innovation and transformation in the region, ensuring that the bank is using the latest technologies to improve customer experiences and streamline operations.
·  Compliance: Ensure that technology solutions in the region are compliant with all relevant regulations, policies, and standards.
·  Vendor Management: Manage relationships with technology vendors in the region, ensuring that they are delivering high-quality solutions and services that meet the bank's needs.

Requirements

·  To fulfill MCA stability and 30mins recovery regulatory requirement, the role is incident accountability.
·  Run the open platform by monitoring availability and taking a holistic view of system healthy.
·  Build tools and automation to manage platform infrastructure and services
·  Improve reliability, quality, and time to upgrade cluster and service versions
·  Ability to script in one or more shell languages, such as Bash or PowerShell
·  Experience with hardware/Virtualization/IKP, distributed storage technologies like SAN, NFS, S3, and Software Defined storage platforms
·  Measure and optimize system performance and resource utilization, and plan for future capacity
·  Can uild dashboards and visualizations to graph system health and define system alerts and automate responses where possible

What additional skills will be good to have?

·  Ability to program (structured and OO) with one or more high level languages, such as Python or Go
·  Provide operational support and engineering for multiple software development teams
·  Work with the senior team members on driving the platform forward to align with the Banks resilience goals

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

 

 

 

HSBCLL/GZ*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

 

You’ll achieve more when you join HSBC.

 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

   

***Issued By HSBC Software Development (GuangDong) Limited***