Head of Rewards & Benefits

Job description

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialized relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. 

In this role you will:

•    Be the product owner for loyalty benefits on credit cards
•    Manage external rewards partners
•    Partner with digital/global teams to solve for customer experience and customer journey on rewards and card benefits
•    Manage the rewards provision line in P&L including monitoring and forecasting
•    Manage and drive execution for rewards communications to customers

Requirements

To be successful in this role you should meet the following requirements:

•    Expert in loyalty/rewards, ideally in financial services
•    Proven strategic thinking 
•    History of digital cards journey management and ability to bring a customer centric approach to journey improvement
•    Excellent time and people management skills with proven ability to deliver multiple initiatives in parallel
•    Experience of building effective networks internally and externally, developing relationships based on mutual trust and encouraging others to do the same  

This role is based in Birmingham, Leeds or Chester.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone -  no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.