Client Implementation Manager

Job description

Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of AVP Client Implementation

 

The role holder is responsible for turning revenue opportunities brought by GPS Sales, RM’s and Client Service Officers into realized revenue. This position manages the end-to-end customer implementation function for Global Payments Solutions (GPS), ensuring proper staffing, policies, procedures, and work tools are in place to support the function.

They will also ensure all new and existing business relationships for complex, high-value clients, including local and Group relationships, are managed to successful completion to achieve total customer satisfaction and optimized revenue.

 

Main Activities:

·  Ensure a direct bottom line impact by enabling the flow of new revenue through the client implementation process
·  Ensure a direct impact to customer perception of HSBC by providing a high quality on-boarding experience
·  Provide a positive and professional onboarding experience for all new customers
·  Help to generate future business from existing customers
·  Generate cross country referrals facilitated via Global Links
·  Generate referrals for other Global Businesses, e.g. Private Banking, GBM, WPB, as appropriate
·  Manage the resolution of client issues via e-mail, telephone or in-person in a timely and accurate manner
·  Monitor system performance and ensure customers are notified of delivery delays and system-related issues
·  Arrange post-implementation review to ensure complete customer satisfaction
·  Support new and existing colleagues promoting and contributing to an engagement culture.
·  Cultivate an environment that supports diversity and reflects the HSBC brand
·  Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators
·  Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting

Requirements

·  Minimum of 8 years proven and progressive cash management product set-up and management experience or equivalent
·  Qualification to a University Degree and/or training courses
·  In-depth knowledge of commercial cash management and electronic banking products
·  Proven ability to deliver creative and flexible customer solutions
·  Ability to understand a customers business and the fundamentals of running a business
·  Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
·  Ability to interact with business customers at all levels
·  Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
·  Excellent time management, planning and organization skills
·  Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
·  Strong analytical skills
·  Project Management skills

 

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

For Accounting area: Essential accounting knowledge

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

***Issued By HSBC Electronic Data Process Mexico Private LTD***