Digital Product Management

Job description

Job description

Role purpose:

The way customers interact with us is changing significantly. Direct Channels in Wealth and Personal Banking Mexico are key in our aspiration to be the best bank for our customers. Our mission is to deliver a sensational customer experience, achieving our growth targets and succeeding with an efficient operation.

 

The Head of Mobile Banking Channel Transformation will lead and define the strategy definition and execution along with senior stakeholders the future of our Mobile Banking channel. Engages with IT, functions and relevant stakeholder (local and global) to guarantee alignment. This position is key to challenge current ways of working to drive pace.

Principal Accountabilities and Responsibilities

·       Lead and define along with senior stakeholders the Mobile Banking strategy.

·       Manage teams to define and delivery best in class digital origination journey cross WPB products.

·       Engage with IT to construct quality customer experience at improved cost and time to market

·       Sort through clear criteria to aid the process of prioritization for drawdown.

·       Will drive the best NPS for digital channels, analysing and implementing actions that ensure a seamless customer experience through digital channels in all new functionalities.

·       Align with global and local Value Streams to ensure the correct delivery pace and alignment on priorities.

·       Correctly assess risks and controls to ensure each of new deliveries are compliant with regulation and help mitigate existing risks seen on the product management

Requirements

·       Bachelor's degree or equivalent, with experience in a global organisation, working across cultures,

·       Strong desire and capability to learn and adapt, and demonstrated business knowledge,

·       Excellent customer-centric mindset, with the capacity to anticipate customer needs and demonstrate commitment to providing the highest levels of experience,

·       Strong grasp of customer journey or process mapping,

·       Advanced/Fluent English is a must

·       Experience in roles which have required strong internal and external stakeholder management, effective teamwork and collaboration in a complex organisation, as well as managing teams in an ambiguous environment,

·       Ability to manage and mitigate operational risk effectively,

·       Strong managerial, communications, organizational, analytical, interpersonal and leadership skills,

·       Experience on digital and/or other channels, on delivery of changes

·       Exposure to senior management forums and ability to generate execute presentations.

At HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect. HSBC employees act by showing integrity with courage, standing firm in what is right. We are trustworthy, we show different ideas and cultures and we are connected with customers, the community, regulators and each other. At HSBC we are focused on guaranteeing gender equality and constant training for our employees, as well as protecting their labor and social rights. “At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care”