Credit Controller Factoring & ID (Czech Speaker)

Job description

The Credit Controller Factoring & ID (Czech Speaker) role is based within Central European Team – which sits within Sales Ledger Management in the Trade Receivables Finance Business Service Area.

Opportunity has arisen within the European Team for a motivated and quick-learning individual. The European Team operates within HSBC Invoice Finance (UK) Ltd and provided finance, collections and risk coverage to Czech Clients who sell within the export from Czech Republic. We finance their sales and collect payments from customers on their behalf.

The role holder will be responsible for the following areas:
·  Client service levels are delivered in line with our service proposition.
·  Work is accurate and all communications are dealt with in a professional and timely manner.
·  Effective collection's activity conducted on customer accounts covered by Credit Protection.
·  The security (debt) on the HIF system is correctly valued and displayed at all times.
·  Control Accounts are fully reconciled and outstanding items are subject to agreed clearance actions.
·  Retention's identified through risk management of client Aged Debtor reports are correctly applied.
·  Audit reports are promptly actioned.
·  Every opportunity to broaden and deepen the client relationship is seized.
·  The team works collectively with colleagues in ID and elsewhere in HIF, to improve all aspects of business performance.

The role related standards are being achieved:
·  By effective reconciliation of monthly client returns and, meeting all service level standards for the handling of post, telephone traffic, query's and work lists.
·  By educating your portfolio to follow agreed, client friendly processes and deliver zero errors.
·  By delivering, consistently high standards of service
·  By effectively interfacing with all business areas, to ensure service delivery and risk management is maximised.
·  By being self-motivated and innovative to challenge and improve upon all aspects of service delivery.
·  By continually developing your skills and competencies in the team.
·  By effective identification and application of retentions, as identified from monthly Control Account reconciliation and Aged Debtor Report.
·  By effective collections activity on customer accounts covered by Credit Protection.
·  By adhering to internal controls and procedures, and promptly and effectively dealing with exceptions.
·  By continually challenging and implementing process improvements to maximise efficiency and effectiveness.
·  By actively supporting a culture of strict cost discipline

Your responsibilities will include:
·  Ensure positive client experiences through support, trade advice and best practices in relation to Global Trade and Receivables Finance (GTRF) transactions
·  Ensure that GTRF Services is responsive to the requirements and expectations of the Global Businesses
·  Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
·  Achieve or exceed targeted client satisfaction levels.
·  Limit risk and positively promote the Group's reputation
·  Achieve or exceed Operating Plan, and department budget measured by Client Survey, voluntary client attrition and Management Information measured through Global People Survey measured by client and customer bad debt levels and receiving clean audits

Desired profile

The ideal candidate for this role will have:
·  Previous experience of delivering an excellent customer service
·  An open, flexible and supportive approach to change and innovation
·  Both spoken and written communication skills with experience of sharing information effectively, in a clear, concise and professional manner
·  Worked collaboratively with other colleagues, supporting them when possible
·  Experience of making timely and rational decisions, based on relevant information and experience
·  Experience of personally complying with business processes, rules and regulations
·  Experience of building effective customer relationships which create customer advocacy

In addition to the details listed above, the ideal candidate will demonstrate Principle Accountabilities:
·  Accurately allocating and effectively following up on all payments received
·  Working to ensure that key payment deadlines are met
·  Opening customer accounts and processing invoices
·  Building and maintaining relationships with Clients
·  Assisting colleagues in Czech Republic in administrating the facility
·  Experience Skills and Qualifications
·  Be fluent in both Czech and English
·  Ability to read and write in Both Czech and English
·  Banking Experience in GTRF desirable
·  Have a good working knowledge of credit control and international finance
·  Operate a Sales Ledger
·  Deliver a prompt, personalized service to customers and colleagues
·  Plan and Priorities work in order to deliver high quality work on time
·  Have good IT skills
·  Be calm and objective under pressure
·  Learn new approaches and knowledge quickly
·  Work on tasks independently and take appropriate responsibility for actions and decisions
·  Be reliable, responsive and capable of rising to the challenge
·  Previous customer experience would be highly desirable

The base location for this role is Farncombe Road, Worthing.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Key search words: Credit control, credit controller, cold calling, outbound calls, customer service, account management, accountancy, finance, payments chasing, financial services, call centre, Trade Receivables, Sales Ledger Management, Czech