Customer Service Executive – Egypt & SSD

Job description

AT A GLANCE, YOU WILL

Experience #lifeatdanone

Work with many brands

About the job

Would you like to join Danone MENA and contribute to bringing health through food to as many people as possible? If YES, Danone MENA is looking for a talented Customer Service Executive-Egypt & SSD to be based in  Cairo, Egypt  like you

Responsibilities:

·  Customer orders management which incl. but not limited to receipt, review, process & archive
·  Order reconciliation process with distributors as per assigned markets to align order quantities, capture actions on received, planned or open quantities.
·  Follow up monthly on expected orders dispatch with supply planning
·  Follow up with supply points for packing lists & arrangement of the logistics (equipment, trucks, documentation, etc).
·  Always ensure accuracy of the Order to Cash system (R3) @ with a monthly validation process to match with master file
·  Manage complaints product returns, damages and claims
·  Market returns & warehouse expiry count limited
·  Tracking of shipments, follow up of customs clearance onto delivery customer warehouse
·  Deploy tools for tracking of shipment from supply points to destination country
·  Execute monthly air freight plans as per assigned supply points
·  Effectively communicate with internal & external stake-holders on orders status
·  Drive continuous improvements in customer service operations process to deliver efficiencies
·  Owns maintenance, tracking of master file & R3 review to communicate to customer service for update & share with supply planning prior Rolling Forecast submission post month closing.
·  Acts as the MM & EOM custodian & ensures a close follow up for month landing with CS team
·  Owns update of the SC SOP with quarterly review & update in line with risk management

 

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About you

Candidate Requirements

·  Bsc in business, supply chain management or equivalent degree
·  Prior experience in a supply chain role for minimum 1 year
·  Experience in a MNC company and/or managing a regional scope are a strong plus
·  Strong excel skills and proficiency in SAP are a strong plus
·  English & Arabic are a must

Danone Values

Candidates are expected to adhere to Danone’s core values: Humanism, Openness, Proximity & Enthusiasm

About us

 

 Danone is a global food company holding top positions in healthy food through its three businesses Essential Dairy & Plant Based, Specialized Nutrition, and Waters business. Its mission, bringing health through food to as many people as possible, embodies commitment to human progress and business success. It gives meaning to the work of our 100,000 Danoners worldwide on an everyday basis. For passionate people looking for autonomy and exciting career opportunities , Danone truly has something special inside!

 

We offer
Working in Danone MENA is one of the best places to build a strong career through everyday learning, empowerment, and team collaboration in an open culture & environment. Our culture fosters autonomy and empowerment, where your everyday can be a fresh adventure - full of new possibilities and opportunities for your development.

Danone MENA doesn’t just welcome what makes you unique, we value it. We’re proud to be an equal opportunity employer, where all hires to our team are based on qualifications, merit, and business needs. We recruit, employ, train, and promote regardless of race, color, religion, disability, sex, national origin, age, genetic characteristic, or any other protected status. Faithful to our values of openness and humanism, all of our employees share in the commitment to engage one another with dignity and respect.

 

So, if you are the Customer Service Executive   we are looking for, click on "apply" Before 7th of July.