Assistant Counter Manager (Bangkok)

Job description

About the job

The Assistant Counter Manager will lead a passionate team to create client experiences aligned with the F&B vision. They will oversee retail activities to enhance the brand’s image, collaborate with corporate functions for consistency, and consider the entire client pathway and omni-channel context.

Location : Chanel Counter

What impact you can create at Chanel

Team Leader Responsibilities

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Guide team performance and individual talent development including career paths as well as succession plans for counter staff.

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Conduct performance reviews and provide ongoing feedback.

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Empower team members through coaching and annual appraisals.

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Partner with the Learning team for coaching in client experience, sales techniques, and product knowledge.

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Oversee onboarding programs for new hires in collaboration with the Learning team.

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Facilitate regular communication to ensure collective knowledge among team members.

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Collaborate with the Area Retail Manager and HR to manage employee relations issues and performance feedback.

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Share brand vision and counter challenges, fostering accountability and empowerment.

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Create an ethical, diverse environment that promotes collaboration.

Business Developer Responsibilities

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Drive sales to meet daily/weekly/monthly goals, tracking KPIs and conducting market analysis.

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Proactively recruit, retain, and grow client loyalty in line with CRM KPIs.

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Maintain accurate customer data in the company database according to data protection policies.

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Manage staff schedules to ensure optimal client service and operational coverage.

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Communicate retail stock needs and facilitate smooth incoming shipments.

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Oversee loss prevention activities, including in-store security and inventory management.

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Ensure compliance with operational procedures for sales, returns, and inventory adjustments.

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Supervise the use of SPM, ensuring alignment with company guidelines.

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Manage financial activities, including payroll processing and budget adherence.

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Monitor competition, business trends, and client insights to inform strategy.

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Identify business opportunities and develop initiatives aligned with brand vision.

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Provide ongoing feedback and reporting to the Area Retail Manager to influence strategies.

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Ensure boutique readiness for visits or audits at all operational levels.

Experience Creator Responsibilities

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Set high standards for client experience, driving the team to exceed expectations.

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Lead by example on the sales floor, creating personalized client experiences using the CHANEL experience ritual.

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Embrace the omni-channel journey and support the team in adapting to digital shopping trends.

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Co-create stories with clients, blending brand culture with their personal narratives.

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Resolve client service complaints and facilitate product exchanges/refunds holistically to ensure satisfaction.

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Use Client Satisfaction Survey results to enhance team performance and address training needs with the Learning team.

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Provide tools and training for the team to deliver a unique CHANEL client experience.

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Ensure adherence to visual merchandising guidelines, maintaining a clean and welcoming boutique environment.

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Implement and uphold uniform and grooming standards consistently.

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Adapt animations and events for local clientele in alignment with brand strategy.

CHANEL Ambassador Responsibilities

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Demonstrate a solid knowledge of CHANEL's brand heritage, modernity, and expertise in Fragrance & Beauty, while understanding Fashion and WFJ.

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Implement all received training and actively engage in self-learning to foster a rich global and beauty culture.

You are energised by

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Collaborating with a dedicated team in a fast-paced retail environment.

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Providing expert advice and support to our team members and management. 

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Engaging in projects that challenge and expand your skills.

What you will bring

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Minimum Secondary school graduate: university degree is a plus.

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Minimum 2 years of retail experience managing a team of 2-5 members.

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Analytical and challenges the status quo.

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Excellent interpersonal skills

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Strong collaborator with good influencing skills.

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Effective communicator who inspires, engages, and empowers others through coaching and active listening.

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Decisive, focused on continuous improvement.

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Strong client experience focus, positive attitude and appreciates art and aesthetics.

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Proficient in planning, organization, and change management.

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Skilled in problem-solving and dispute resolution.

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Technology-savvy with digital trend awareness.

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Trustworthy, demonstrating integrity and ethical behavior.

What Chanel can offer you

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The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.

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Ongoing training and development to enhance your skills and knowledge.

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A supportive team environment where your contributions are valued.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.