ServiceNow Developer

Job description

Position Description:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please

Role: ServiceNow Developer
Experience: 5–8 Years
Designation: Senior Software Engineer / Lead Analyst
Location: Chennai / Bangalore
Employment Type: Full Time

Your future duties and responsibilities:

Design and develop solutions on the ServiceNow platform
Build and customize applications using:
Business Rules, Script Includes, Client Scripts, UI Policies
Flow Designer, IntegrationHub
Develop and manage integrations: REST/SOAP APIs,Third-party system integrations
Configure and enhance ITSM modules (Incident, Problem, Change)
Work on data modeling, CMDB, and platform best practices
Troubleshoot performance and production issues
Collaborate with stakeholders to translate requirements into technical solutions
Must independently design and implement end-to-end solutions on the ServiceNow using server-side (Business Rules, Script Includes) and client-side (Client Scripts, UI Policies) scripting — no reliance on low-code-only approaches.
Must have hands-on experience building and troubleshooting real integrations (REST/SOAP APIs, IntegrationHub), including data transformation, error handling, and performance optimization in production environments.

Mandatory Skills
Strong hands-on experience in ServiceNow development (3–8 years)
Deep understanding of:
Server-side and client-side scripting (JavaScript)
ServiceNow architecture and data model
Experience in integrations:
REST/SOAP, JSON/XML
Solid working knowledge of ITSM processes
Good debugging and problem-solving capability

Good to Have
Experience in FSM (Field Service Management)
Exposure to Telecom domain (OSS/BSS, network workflows, service assurance)
Experience with:
CMDB / CSDM
Performance tuning
Domain Separation
ServiceNow certifications (CSA, CAD preferred)

Required qualifications to be successful in this role:

Education Qualification: BE/B.Tech/M.E/M.Tech/BCA/MCA

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Skills:

·  5G
·  ServiceNow
·  SoapUI
·  Telecommunications
·  Server Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.