Director Business Consulting - Human Centred Design

Job description

Position Description:

At CGI, you will shape the future of human-centred design, working at the heart of major client transformations and enabling outcomes that deliver real-world impact. As a Director of Business Consulting in our SPARCK practice, you will guide multidisciplinary teams, steer strategic direction, and ensure our clients receive safe, scalable and innovative services. You will play a pivotal role in strengthening our design capability, nurturing talent and driving sustainable growth, while contributing to an environment where creativity thrives, ownership is encouraged and people feel supported to do their best work.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position but you will be expected to travel to CGI offices or client sites 2-3 days per week on average.

Your future duties and responsibilities:

In this role, you will lead a thriving design consulting team and act as a trusted partner to clients across multiple sectors. You will shape design strategy, guide delivery, and ensure the work produced by your team is impactful, high-quality and aligned to business goals. You will be empowered to build strong client relationships, influence decision-making, and help remove barriers to progress, all while bringing creative leadership and a continuous improvement mindset.

You will coach and develop a group of CGI Partners, championing their growth and strengthening our capability in user research, service design, content design and product design. As a senior consulting leader, you will balance delivery excellence with business development, taking accountability for client outcomes, financial targets and a culture where people feel supported and able to contribute their best.

Key responsibilities:

Lead & Inspire: Guide multidisciplinary teams, ensuring high-quality human-centred design across all phases of the lifecycle.
Develop & Deliver: Act as Engagement Manager, overseeing delivery, governance and client satisfaction.
Drive Growth: Build client relationships, shape roadmaps and support business development plans.
Assure Excellence: Apply CGI frameworks to ensure consistency and strong outcomes.
Optimise & Manage: Oversee financial performance, resource planning, utilisation and margin management.
Coach & Support: Recruit, mentor and develop team members, nurturing skills aligned to evolving market needs.
Innovate & Improve: Identify opportunities to enhance our services, solutions and ways of working.

Required qualifications to be successful in this role:

You should bring deep experience in human-centred design leadership, consulting delivery, and client relationship management, with the ability to guide teams, influence strategy and balance delivery with commercial accountability. You will be confident shaping design work, assuring quality and leading teams in complex, multi-stakeholder environments.

Essential requirements:

Extensive experience in User Research, Service Design, Content Design or Product Design.
Strong background in consulting or engagement management across complex programmes.
Proven ability to build trusted senior client relationships and influence strategy.
Experience leading and developing multidisciplinary teams.
Strong commercial acumen, including revenue, margin and resource management.
Familiarity with applying structured delivery or client management frameworks.
Ability to drive innovation and improve services or solutions.
Knowledge of NHS or public sector (beneficial but not essential).

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.