Business Analyst – Enterprise Services (Process Optimization & Agentic AI)

Job description

Position Description:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Your future duties and responsibilities:

Position: Business Analyst – Enterprise Services (Process Optimization & Agentic AI)
Main Location: Bangalore / Chennai / Hyderabad/Pune
Employment Type: Full Time
Experience Level: 3–6 years (Mid-Level)

Role Overview:

We are looking for a Business Analyst who can operate at the intersection of business process transformation and emerging AI capabilities. In an enterprise services environment, you will analyze complex, cross-functional processes and design scalable improvements, including agentic AI-driven workflows to enhance efficiency, decision-making, and service delivery.

Key Responsibilities:
1. Enterprise Process Analysis

. Work with stakeholders across functions (GBS, HR, Finance, Procurement, IT Service Management, Operations)
. Capture and document end-to-end enterprise service workflows
. Conduct gap analysis, root cause analysis, and impact assessment
. Create detailed artifacts: BRDs, FRDs, process maps (BPMN), user stories

2. Process Optimization & Transformation

. Identify opportunities for standardization, automation, and cost reduction
. Design scalable “to-be” processes aligned with enterprise architecture

3. Agentic AI Use Case Identification & Design

. Identify high-impact enterprise use cases for agentic AI
. Translate business workflows into AI agent architectures: Task decomposition Decision logic Tool/API integrations Human-AI Interaction Diagram
. Define human-in-the-loop checkpoints and escalation paths

4. AI Workflow Implementation Support

. Collaborate with engineering and AI teams to build solutions
. Contribute to: Prompt design and refinement Workflow orchestration logic Data requirements and validation rules
. Support UAT, pilot rollouts, and performance tuning

5. Stakeholder & Change Management

. Act as a liaison between business teams and technical teams
. Drive workshops, discovery sessions, and solution walkthroughs
. Support change management and adoption of AI-enabled processes
. Create training materials and SOPs for end users

 

 

Required qualifications to be successful in this role:

Business Analysis

. 3–6 years of BA experience in enterprise or shared services environments
. Strong expertise in: Process mapping (BPMN 2.0) Requirements gathering (Agile) Tools: Jira, Confluence, Visio

 
Enterprise Services Knowledge

. Exposure to one or more domains: ITSM (Incident, Problem, Change Management) HR Operations (Hire-to-Retire) Finance (P2P, O2C, R2R) Procurement & Vendor Management

 
Process Improvement

. Working knowledge of Lean / Six Sigma principles
. Experience in process re-engineering and workflow automation

 
AI & Digital Skills

. Foundational understanding of: Generative AI and LLMs Agentic workflows and orchestration concepts
. Familiarity with tools/platforms such as: LangChain / LlamaIndex (basic exposure) Automation tools (Power Automate, Zapier, UiPath)
. Basic understanding of APIs, JSON, and system integrations

 
Soft Skills

. Strong analytical and structured problem-solving ability
. Excellent communication and stakeholder management
. Ability to work in ambiguous, evolving environments
. Proactive and innovation-driven mindset

 
Preferred Qualifications:

. Experience in digital transformation or automation programs
. Exposure to AI/ML or conversational AI projects
. Certifications: CBAP / PMI-PBA (nice to have) Lean Six Sigma Green Belt
. Experience in enterprise platforms (PeopleSoft, ServiceNow, etc.)

Skills:

·  Artificial Intelligence
·  Business Analysis
·  Linux
·  Management Consulting

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.