NOC Engineer

Job description

Position Description:

Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: NOC- SE
Position: NOC- SE

Experience: 1 - 3 Years

Category: IT Infrastructure

Main location: Bangalore

Position ID: J0326-1514

Employment Type: Full Time

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:
Responsibilities
. Hands on trouble shooting experience and Configuration and management of Cisco Routers. (Must to have)
. Hands on trouble shooting experience and Configuration and management of Cisco Catalyst , Nexus series of switches. (Must to have)
. In-depth knowledge and practical understanding of Networking concepts OSI, TCP and DNS, DHCP, IP, ARP, ICMP, TCP, UDP, SNMP,
. Candidate must have experience in LAN/WAN troubleshooting.
. Provide incident response & resolution as part of the 24x7 Network Operations Center
. Responsible for handling the Entire Network of a major Client.
. Required to follow detailed change management and incident management processes
. Communicate / Collaborate with other technical teams regarding Routing/Switching/Wireless operations
. Work in a fast paced operations environment & Troubleshooting DC environment incidents
* Contact ISP service providers / Vendors in case of incidents and hands and feet support
. Good in communication and capable of handling inbound and outbound customer calls, which includes live network troubleshooting. Preferred NOC Skills with SD back Ground (Must to have)
. Good in tools – PRTG, Zabbix, ServiceNow (Must to have)
. Good to have knowledge of genesis platform to handle Inbound / Outbound Calls
. Certification :CCNA (must to have)/ CCNP (good to have)
. Candidate should be willing to work in 24x7 rotational shifts.
. Ensure tickets assigned to the queue are accepted and worked on time
. Monitor 'open' tickets
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world

Skills:

·  English
·  Network
·  Network Administration
·  Network Engineering
·  Network Operations Control

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.