AI and Data Analyst

Job description

Position Description:

Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: AI and Data Analyst

Position: LA

Experience: 8+ yrs

Category: IT Infrastructure

Main location: Bangalore

Position ID : J0226-0610

Employment Type: Full Time

Qualification: Bachelor’s degree in computer science or related field or higher with minimum 3 years of relevant experience.

Position Description:

Contact Center Delivery & Program Management

AI Adoption & Implementation (Chatbots, Voicebots, NLP, Predictive Analytics)

Stakeholder & Client Management

Project Planning & Budget Management

Contact Center Technology (Telephony, CRM, Workforce Management)

Cloud Contact Center Platforms (Amazon Connect, Genesys, Five9)

Agile Delivery Management

DevOps & CI/CD Understanding

ITIL / ITSM Frameworks

Risk & Quality Management

Machine Learning & AI Solution Awareness

Version Control (Git)
10+ years in IT Delivery or Contact Center Programs
Proven experience delivering AI-enabled Contact Center programs
Strong stakeholder management and leadership experience
Requirements:

The Delivery Lead will oversee the end-to-end delivery of Contact Center solutions with strong emphasis on AI adoption and transformation. The role involves managing project timelines, budgets, risks, and client expectations while ensuring successful deployment of AI-driven Contact Center solutions.
The candidate will work with business stakeholders to identify automation opportunities and implement solutions such as chatbots, voicebots, predictive analytics, and NLP capabilities. The Delivery Lead will coordinate with solution architects and technical teams to design scalable Contact Center platforms aligned with business goals.
This role also involves stakeholder communication, project governance, risk mitigation, and ensuring quality delivery standards across programs. The candidate will play a key role in driving AI transformation strategies for client Contact Center ecosystems.

Behavioural Competencies :
Proven experience of delivering process efficiencies and improvements
Clear and fluent English (both verbal and written)
Ability to build and maintain efficient working relationships with remote teams
Demonstrate ability to take ownership of and accountability for relevant products and services
Ability to plan, prioritize and complete your own work, whilst remaining a team player
Willingness to engage with and work in other technologies

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Skills:

·  Data Analysis
·  DevOps
·  Python

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.