Wellness Support Lead
Dubai, UNITED ARAB EMIRATES
Job description
What you do :
- Develop, plan, market, and execute wellness initiatives and programs aligned with customer wellness interests and needs.
- Gather and analyze data to evaluate the success of wellness programs, compile statistical summaries of participant attendance, and prepare comprehensive reports on all wellness campaign activities.
- Support the Business Development team in preparing wellness presentations for tender submissions.
- Coordinate with Business Development, Relationship Managers, and clients—including payers and brokers—on wellness campaigns and discount packages for insured members, managing end-to-end arrangements.
- Create and update wellness processes and procedures.
- Maintain the monthly wellness calendar in collaboration with Marketing Communications and Business Development, covering events such as Heart Day, Breast Cancer Awareness, Eye Check, and Flu Vaccines.
- Develop and maintain a provider wellness database to expand the Employee Wellness Program.
- Work closely with Marketing Communications to develop creative communication materials for client distribution.
- Collaborate with the MPM team to negotiate annual health check-up packages, monthly discounted offers, and promotions; secure optimal health awareness campaigns through healthcare providers and support the Underwriting team in obtaining the best discounts for wellness benefits.
- Attend and participate in provider meetings related to wellness initiatives.
- Partner with the Human Resources team to organize wellness initiatives for employees.
- Stay informed about national wellness initiatives and market activities.
- Adhere to company service level agreements while maintaining a high standard of customer service.
- Lead special projects and initiatives as needed, coordinating with logistics and other support functions when necessary.
What you bring :
- Bachelor’s degree in Business Administration, Customer Service, or a related field.
- Over 2 years of relevant experience in a similar role; training or certification in Project Management is preferred.
- Proficiency in MS Office (Excel, Word, Outlook, PowerPoint) and strong internet research skills.
- Analytical mindset with the ability to translate data into actionable insights.
- Excellent organizational skills with the capacity to manage and prioritize multiple tasks effectively, paying close attention to detail.
- Strong interpersonal skills with the ability to build professional relationships across all stakeholder levels.
- Proactive problem-solving approach with confident decision-making abilities.
- Sound judgment across various situations, demonstrating a high level of emotional maturity.
- Effective written and verbal communication skills.
- Ability to work independently and collaboratively within cross-functional teams.
- Proven discretion in handling confidential information and adaptability to competing priorities.
- Experience working in a fast-paced, dynamic environment.