Global Implementation Manager - 20 Months FTC

Job description

About the Role:  To manage and execute Program Implementation and Policy Issuance.

Main Responsiblities:

Program implementation
- Manage timetable for preparing system set-up for forthcoming renewal programs- Ensure system maintained with latest Program information and data; resolve data quality issues
- Advise Sales & ACMA on the best way to set-up programs from system & MA perspective
- Produce updated Master Agreement as required

Clause management
- Attach correct clauses to MA and ensure all are uploaded to the system- Monitor translations of clauses in local language when required

Policy Issue
- liaise and coordinate workflow with other teams to secure timely execution; resolve policy set up issues- issue local Policy documentation (Special Terms & clauses) from system, liaising with Program Manager if/where changes required and ensure complete accuracy
- liaise with ACMA to ensure client signature process where required
- ensure local considerations (foreign language; mandatory clauses; fronter) fully reflected in local documentation

Mid-Term Amendment
- Manage and execute Mid-Term Amendments as directed by Program Manager - either program level or managing insurer level - ensuring quality and accuracy of Pluriform- Generate new Master Agreement / Policy docs according to KPI quality standards

Liaison and co-ordination
- Co-ordinate workflow to secure timely execution, liaising with other EHWA functions (eg ACMA, Regional PA etc); act as relay with Business Support- Interact & co-ordinate with other teams beyond geographical and functional borders to provide seamless worldwide contract servicing to the Policyholder (Core and/or other teams throughout the MNC such as e.g. Commercial, Credit, local claims teams, local finance)

What we are looking for:  

• Good knowledge of MNC Program and policy structure
• Proactive / strong organisational and time management skills
• Advanced knowledge of MNC IT systems (PraxisPF) and Program Implementation / Policy Issue / MTA processes on a Program and local country level• Advanced knowledge of standard clause library and clause application
• Advanced knowledge of written and spoken English
• Ownership ensuring issues and tasks (inside/outside direct responsibility) are addressed and resolved
• Ability to communicate via all mediums (eg. email, phone) and at all levels of an organisation within a multicultural setting