Warranty Sales Co-ordinator

Job description

Job Title: Warranty Sales Co-ordinator

Reporting To: Financial Products Sales Manager

Department: Finance & Insurance Operations

Objective of the Role

To increase warranty and assistance policy renewals by utilising your sales skills when handling

telephone sales enquiries and customer service calls and updating systems accordingly.

To ensure all processes and procedures comply with FSA requirements.

Hours

Shifts are between 9am-6pm Monday to Friday and 9am-1pm Saturdays, (35 hours within these

hours)

Due to the nature of this position, hours may vary in line with business needs.

Main Duties

Telephone sales, renewals and enquiries

• Handle all external/internal sales, renewals and enquiries pro-actively, utilising your sales skills

at all times, following agreed procedures.

• Provide customers with warranty and assistance product features and benefits, in order to

assist in the purchase decision.

• Ensure product knowledge is kept continuously up-to-date through appropriate research and

training.

• Handle all calls within performance targets and professionally following agreed procedures.

Accurate data capture and input

• Capture all necessary information precisely and accurately relevant to product sales.

• Record all daily activity for reporting purposes.

FSA Compliance

• Operate within and adhere to the constraints of the current FSA regulations.

• Ensure that the sales process carried out follows the procedure based sales approach.

You will also be responsible for the following;

Health & Safety

• To ensure that your work area is kept safe and tidy at all times.

• To abide by the Health & Safety Work Act 1974.

• To notify the Company Health & Safety officer or the Managing Director of any Health &

Safety issues which may cause harm to fellow employees.

Training

• To advise your Manager or Team Leader of any areas of work for which you require any

additional training.

Quality Management System

• To work as a member of a team within the quality system and follow all documented quality

procedures and instructions.

Key Performance Areas

• To work towards achieving 100% on all Company, departmental, team and individual key

performance targets.

Appraisals

• Participate and contribute towards individual annual appraisals, team meetings and regular

one-to-one assessment sessions.

General

• To manage or assist with relevant ad-hoc projects as required by the Warranty Sales and

Administration Team Leader.

• Complete all appropriate administration.

• Provide relevant reports to the Warranty Sales Manager on a monthly basis.

• Carry out any other additional duties as requested by the Warranty Sales Manager from time

to time within the scope of your role.

• Maintain a consistent high level of performance as specified within the PMF.

Regulatory

• To work within and be compliant at all times with all relevant regulations and legislation

applicable to the role.