Account Services Rep Associate | Fully On-Site

Job description

What you do:

Under limited supervision, responsible for effectively managing customer service requests and inquiries by accurately applying knowledge of Allianz's business, products, customers, and operations. Successfully influences business results by: establishing and maintaining effective customer relationships; ensuring a high degree of productivity and quality; including recommending process improvements and increasing digital adoption, as well as data analysis. Accountable for adhering to established guidelines, policies and procedures and meeting/exceeding all benchmarks.

• Respond to and process varied customer service requests and inquires by applying foundational department knowledge of business, products and customers. Follow established practices and standards while meeting or exceeding quality and service levels.
• Build and maintain customer relationships by demonstrating strong interpersonal skills, effective communications and interactions resulting in a positive impact to the business. Influence business results by providing proactive customer service, education and communication. Provide customized service and take ownership as needed. Responsible for ensuring that distribution partners are aware of operational processes and changes.
• Coordinate and assist with team and department projects including participating in identifying and implementing process improvement idea. Participate in special assignments as required to meet business needs.

What you bring:

• 1-2 years’ experience required: Allianz Operations, Insurance or Financial Industry, in various customer service focused areas
• Two-year degree required: General Education or equivalent experienc
• You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship.

Range $30,000 - $71,000

Actual base salary may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. In addition to base salary, this position is eligible for an annual incentive program. 

76666 | Customer Services & Claims | Entry Level | Allianz US Life | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation, or any other characteristics protected under applicable laws and regulations.

Join us. Let's care for tomorrow.