Team Manager

Job description

TEAM MANAGER – WORKERS COMPENSATION | SYDNEY & CHARLESTOWN

 

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers. 

 

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. 

 

Let’s care for tomorrow, so we can create a better future together, for everyone. 

 

The role

The primary purpose of this role is it ensure all claim related performance and service measures are met and claims teams are motivated and operating effectively and efficiently and are enabled to achieve their performance objectives and a strong standing against Allianz competitors.

 

Please note, this role is expected to commence in August 2025.

 

Main responsibilities

·  Effectively lead a team to deliver key business objectives and meet critical business outcomes
·  Ensure the delivery of superior customer service ensuring that all compliance and risk policies, legal and regulatory obligations are met through the application of technical skills and expertise to enhance customer care
·  Understand key performance drivers and identify opportunities to continuously improve team performance
·  Lead, coach, mentor and develop a team with the aim of improving negotiation, customer service and technical skills, ensuring that tasks, accountabilities and development opportunities are apportioned equitably, creating a focused, capable and engaged team
·  Act as escalation point by assisting in resolving complex queries or complaints beyond the skills, knowledge or authority of team members, identifying root causes, as applicable, and participate in the process of recommending and implementing nationally approved improvement initiatives
·  Implement and manage change improvements, facilitating learning and development opportunities that build capability within a team.

 

About you

·  Extensive personal injury management expertise within a Personal Injury environment
·  Expertise in team leadership and a proven track record of driving high performance
·  Demonstrated experience in coaching and developing team members
·  Demonstrated ability to interpret and apply legislation
·  Innovative thinking – creative ideas that improve operational effectiveness and efficiency
·  Demonstrated ability for developing strong customer relationships and effectively resolving customer escalations

 

Benefits and perks

·  Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
·  Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
·  Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
·  Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
·  For more details about our benefits, visit the Allianz Careers site.

 

About our culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

 

Join us. Let’s care for tomorrow.  www.allianz.com.au/careers