Claims Adjuster - Inland Marine

We are looking for a Claims Adjuster – Inland Marine.  This role can be located in either our O’Fallon, MO or Chicago, IL office.   

Your Team 

You will be working with a small but diverse team of claims professionals of various experience levels and backgrounds, in a collegial and supportive atmosphere that values individual strengths and encourages professional development and participation in industry leadership. 

The Impact You Will Have 

The Inland Marine Claims Adjuster will handle Inland Marine claims including auto physical damage claims with end to end responsibility.  The Claims Adjuster will specifically proactively investigate, negotiate, and standard claims, within the standard claims unit in accordance with established best practices and assure claims are handled within granted autonomy limits. You will also develop and maintain relationships with customers and brokers as well as internal business partners. 

Some of your specific responsibilities could include:                                          

• Investigation and Reserving of Claims: Assisting, supporting, contributing , driving tasks and topics, and decision authority.

• Investigate high volume claims that involve non complex issues on APD claims associated with MTC programs, as well as standard claims for additional lines of business.  

• Settlement - Negotiate and resolve noncomplex claims ensuring cost effective, service orientated solutions; Ensure claims are settled in accordance with settlement guidelines. 

• Drive effective subrogation processes. 

• Evaluate and address coverage issues and determine appropriate reserving levels. 

• Select and direct independent external service providers (e.g. Independent Adjusters, Experts).  

• Ensure all claims handled within authority limits, and in line with Allianz Commercial Claims complex procedures and guidelines; Refer cases outside of authority level, preparing referral documentation and materials as appropriate; and Support establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters.   

• Market Management - Support acquisition of new business and retention of existing business. 

• Liaise with underwriters on market management initiatives.  

• Relationship Management - Positively represent Allianz Commercial externally to the market and Develop and maintain relationships with brokers and clients, as well as other relevant stakeholders (e.g. third party adjusters). 

• Proactively drive involvement of functional areas in Claims handling process, e.g. Underwriting, Operations; and effectively report and present claims information internally and externally.  

• Claims Processing & Administration - Input and maintain accurate claims records for designated accounts, within appropriate Allianz Commercial Claims administration systems. 

What You’ll Bring to the Role 

• 1 - 3 years’ experience in proven track record in handling Inland Marine claims involving complex coverage and damage issues.                                                                                        

• 1 -3 years’ experience demonstrating established relationships with brokers at peer group level and well established within local market.                                                 

• Understanding of Inland Marine products and portfolio, with expert understanding of coverage and application in the adjustment process. 

• Detailed understanding of legal and regulatory framework                                                                    

• Experience working in a complex, global matrix organization.                                                                 

• Bachelor’s degree in a relevant discipline.

• A basic understanding of artificial intelligence (AI) and its potential applications in business is essential.