CAI Project Manager_648 - Allianz - Barcelona

Job description

Would you like to shape the future of Allianz customer service worldwide? Then stay here and explore the exiting job opportunity we are offering.

Who is CCS CAI?

CCS stands for Contact Center Services and CAI stands for Conversational Artificial Intelligence.

So, the core of CCS CAI unit is to design, internationally deliver and run VoiceBots for Allianz entities worldwide.

The VoiceBot team within the CCS team delivers robotics voice solutions for Allianz group standard center platforms. The VoiceBot team is currently building a global expert group driving design, implementation and operations of the environment.

What you do

Manage international VoiceBot projects, overseeing their implementation from start to finish.
Set up project organization, calculate business cases, and design implementation roadmaps.
Lead an international project team comprising internal experts and external subcontractors.
Track project milestones to ensure completion within quality, time, and budget constraints.
Request and manage internal and external project resources to achieve project objectives.
Work self-organized, enjoying the dynamics of a cross-cultural team environment.
Measure project progress and report status and specific information to stakeholders regularly

What you bring

A degree in Project Management, Business Administration, Information Technology, or a related field.
Proven experience in coordinating and facilitating complex projects, ensuring delivery of objectives and tracking progress against deadlines.
Ability to assess project issues and devise solutions that meet productivity, quality, and customer goals.
Proficient in English; additional languages are advantageous for effective stakeholder engagement across international teams.
Familiarity with project management methodologies, policies, and procedures, with the ability to enforce them effectively.
Experience in conducting regular status meetings and managing stakeholder relationships, ensuring alignment with project goals.
Basic knowledge of AI technologies, principles, and their practical use

What we offer

We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

Offers “Allianz”

Job description