Head of Digital Sales & Service Platforms

Job description

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. 

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. 

Let’s care for tomorrow, so we can create a better future together, for everyone.

Reporting to General Manager Digital, you will spearhead the design, development, daily operations, governance and delivery of digital sales and service platforms for our customers and partners. Additionally, you will advance the long term development and uplift of our capabilities, including digital, data and customer contact management. This entails leveraging global best practice by drawing on a detailed understanding of the Allianz marketing technology capabilities. This includes contributing to the Digital First strategy and Global Digital Greatness strategic direction by creating a strategic vision for the transition of offline sales and service to an online environment and delivering signature digital experiences through contemporary user interface and user experience interfaces.

About the role

• Own platform and business strategy for Digital Consumer Applications, developing roadmaps to maximise value for the Consumer division and its customers
• Serve as Business Owner for Retail applications, ensuring alignment and delivery of initiatives with Consumer strategic priorities
• Lead efficient solution design and monitor platform performance, ensuring maintenance aligns with service level agreements
• Collaborate across Consumer division and stakeholders in other divisions to create digital experiences that win, retain, and grow customers
• Drive strategic priorities, ensuring successful implementation through governance frameworks
• Plan and implement platform capabilities in line with Consumer Strategy and Lifecycle management, supporting partner integration and data governance
• Lead and manage Product Owners across various platforms and vendors, ensuring compliance with operational controls frameworks
• Stay informed on global best practices and emerging trends in digital marketing and analytics, contributing to internal education
• Build advisory partnerships with senior stakeholders to translate Group and local strategy into capability and investment requirements
• Work closely with Digital Centre of Excellence teams to align digital experiences with Allianz Voice of Customer KPIs
• Engage stakeholders to translate strategic drivers into requirements for the Allianz Australia digital strategy
• Coach and develop team members to build high-performing, collaborative teams with robust talent development plans

About you

• Demonstrated experience as a business owner of applications within a sales and service environment
• Comprehensive understanding of applications, MarTech, infrastructure and demand and capacity management
• Significant experience delivering projects using agile methodologies
• Demonstrated evidence of ability to manage program plans and deliver projects outcomes within time, budget and resource constraints
• Previous experience working in a relevant regulatory or legislative environment and ideally within a global, complex organisation
• Extensive experience in stakeholder management and partner engagement
• Excellent commercial acumen and ability to develop commercial business cases for CapEx and OpEx investment
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape
• Tertiary qualifications in Marketing, Digital Marketing, IT or similar

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers