Team Leader

Job description

Duties and Responsibilities:

• Building up and running operationally the customer care business (including customer service desk email/call, master data management, customer satisfaction surveys)
• Professional and disciplinary lead of the assigned teams
• Quality Assurance and responsibility for Target Delivery of the team (meeting qualitative and quantitative targets)
• Continuous performance monitoring and corrective support for Team members
• Planning and forecasting necessary capacities
• Continuous development/improvement of operational processes
• Delivering of reportings in line with deadlines
• Setting up new reportings when requested
• Administrating the reporting lists
• Participation/lead of local/international Projects
• Key Account of internal/external international clients
• Follow instructions of the management of the company

Other activities may be performed by the Employee upon the Employer request.
72535 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

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