Claims Quality and Support Officer - Allianz - Tunis

Job description

Job Overview:

The Claims Quality and Support Officer is responsible for activities concerned with review and inspection to apply quality standards for operational claim processes and adjudication.

What you do:

Creates clear and accurate audit findings and recommendation in written audit processing status codes that provides feedback to examiners used in examiner score card, identifies error trends and training opportunity.
Understands, interprets, and applies coding and reimbursement guideline; provider and Health Plan contracts for professional claims to ensure accuracy.
Audit, assess, and monitor providers and payers, to include but not limited to physicians, inpatient, outpatient, ancillary, behavioral healthcare, laboratory, etc. medical records, and independently codes, and abstracts.
Analyze inpatient and outpatient medical records using most current International Classification of Diseases (ICD-9/ICD-10),Current Procedural Terminology (CPT), Health Care Common Procedure Coding System (HCPCS), Universal Billing (UB) and other codes, regulatory and contractual requirements, and generally accepted coding practices.
Verify and validate claims documents received through multiple channels to rule out possibility of documentation / coding errors or other inconsistencies that may occur in case of suspected fraud and abuse cases.
Prepare concise documentation and audit reports, including recommendations to claims management for improvements with corrective action plans;
Special focus and priority will be given to regulatory audit requirements, reports and findings.
A summary of findings will be issued on monthly basis through a report, including recommendations on changes to be made, aligned with the Claims Quality Manager
Other Ad hoc duties as required

What you bring

Bachelor’s degree in any Medical field, Paramedical, Finance, Business Administration, Insurance, or a related field preferred.
3-5 years’ experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.
Demonstrated understanding of medical claims processes and procedures, and ability to recognize and interpret variances
Proficiency in MS Office and general internet navigation and research skills
Must be detail oriented and have the ability to work independently
Legally permitted to work in the country of operations.
Hybrid working option available as per business requirements.

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Offers “Allianz”

Job description