Team Coordinator

Job description

Team Coordinator – Consumer – Multiple Locations

At Allianz Australia Ltd (AAL), we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

 

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

 

Let’s care for tomorrow, so we can create a better future together, for everyone.

 

You'll be responsible for

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Managing the Customer Relations (CR) inbox and allocate complaints from the Australian Financial Complaints Authority (AFCA) to the appropriate internal contacts.

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Managing the flow of information to and from the AFCA member portal.

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Ensuring AFCA responses are submitted on all cases and by their due date.

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Maintaining various system records and spreadsheets.

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Compiling monthly CR reports and quarterly Key Partner complaint reports.

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Reconciling and processing monthly invoices.

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Identifying process improvements to complaints and enhance the customer experience.

 

About you

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Experience in providing team administration support.

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Proven technical proficiency with systems, software, databases, and communication tools.

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High attention to detail, ensuring tasks are completed accurately and inconsistencies are quickly identified.

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Strong planning and prioritization skills to manage tasks and competing demands effectively.

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Excellent verbal and written communication skills, capable of conveying information clearly and persuasively.

 

What's on offer

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Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.

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A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.

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An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.

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Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.

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Staff benefits such as deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.

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Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.

· 
The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

 

About Allianz

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.  We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers