Customer Support Team Leader - International Health Insurance

Job description

About the Job:

As a Customer Support Team Lead in our International Health Insurance division, you will guide a team of customer service representatives to deliver outstanding service and meet performance targets. Your role involves coaching, mentoring, and training your team to enhance their skills in customer support.

 

You will oversee team performance, provide feedback, and implement improvement strategies. As the escalation point for complex customer inquiries, you will ensure timely and effective resolutions. Collaboration with other departments is essential to ensure a seamless customer journey. You will also help develop best practices and quality assurance measures to enhance service delivery.

 

Key Responsibilities:

·  Lead and manage a team to achieve service excellence and performance goals.
·  Provide coaching, mentoring, and training to boost team skills.
·  Monitor and assess team performance, offering feedback and improvement strategies.
·  Handle complex customer inquiries and collaborate for seamless service.
·  Contribute to best practices, SOPs, and quality assurance measures.
·  Foster a positive team culture focused on teamwork and continuous improvement.

 

What You Bring:

·  Bachelor’s degree in any field; experience in financial or insurance sectors is a plus.
·  At least 2 years of team leadership experience, with a focus on developing high-performing teams.
·  Strong strategic vision and ability to align team goals with business objectives.
·  Proficient communication skills and emotional intelligence.
·  Ability to adapt to changes and make informed decisions promptly.
·  Inspirational leadership with integrity and accountability.

 

Key benefits/What we offer:
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
 

60502 | Customer Services & Claims | Professional | [[custPositionClusterCSB]] | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

 

Join us. Let's care for tomorrow.