Customer Support Specialist

Job description

Customer Support Specialist | Multiple Locations

  

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

 

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

 

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

 

Let’s care for tomorrow, so we can create a better future together, for everyone.

 

Building on the development and success of the Customer Services department, we have an opportunity for someone to join this forever expanding team, within the Customer Support

Team. This opportunity also allows the successful candidate to apply exceptional customer service skills with a desire to ensure our company remains innovative.

 

As a Customer Advisor you will ensure adherence to Compliance procedures, Allianz internal policy/process and relevant legislation.

 

We are seeking those with a proactive approach to their work. You will be working with a team of dedicated team of Customer Support Specialists that aim to improve outcomes for our business and customers. Your role will be to leverage best practice principles across Allianz to ensure the application of effective decision making, whilst helping to support individuals needs via regularly feedback, training, and coaching.

 

You'll be responsible for:

·  Proactively manage a portfolio of property technical complaints to early resolution, ensuring AAL meets Code of Practice obligations.
·  Identifying trends and key insights through technical complaints handling to drive improvement in customer and business outcomes.
·  Identifying training gaps at an individual and portfolio level and delivering feedback to stakeholders.
·  Participate in the delivery of training and coaching sessions for new and existing Claims Service Consultants.

 

Important to your success:

·  Significant experience in a claims assessment / management role for a complex, matrixed general insurance organization.
·  Proactive ways of working, with a customer obsession mindset and early resolution Approach.
·  ANZIIF Certificate 4 desirable but not essential.
·  Demonstrated experience in leading, coaching and developing a claims team at a technical level.
·  Ability to plan and prioritise effectively, organise tasks and manage competing demands.
·  Proven capability to manage change through the initiation and promotion of organisational transformation.
·  Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.

 

What's on offer:

·  Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
·  A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
·  An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
·  Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
·  Insurance products - Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
·  Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
·  The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

 

About Allianz

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.  We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to  careers@allianz.com.au  for a confidential conversation.

 

Join us. Let’s care for tomorrow.  www.allianz.com.au/careers