Sr. Specialist - AAGI Sales & Marketing - Pattaya Branch

Job description

Job Summary : Responsible for providing excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities :

1. Oversee counter service to ensure that all services are able to meet service level and company compliance.

2.  Ensure that all facilities at counter service are ready and available for servicing to customer.

3. Operate day to day service at counter service to run smoothly and effectively.

4. Providing quality customer service through accurate and efficient counter service transactions.

5. Identify needs of customers to provide appropriate services.

6. Handle walk-in customer at counter service at all aspect.

7. Coordinate with internal parties based on situation to provide best service to walk-in customer.

8. Supervise and train new staff on customer service techniques and skills.

9. Implement changes or new services to comply with company policies.

10. Report the service performance of counter service.

Qualifications :

- Minimum 3-5 years of relevant working experience (Background banking/insurance industry is preferred).
- Experience managing a team.

Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.