Senior Expert Excellence & Performance - Specialty Lines - Allianz - Brisbane

Job description

Operational Excellence & Quality Manager – Specialty Lines (Global Operations)

Allianz Partners – Sydney or Global Locations

Allianz Partners is accelerating the growth of our Specialty Lines business worldwide. As part of Global Operations, our Specialty Lines team oversees three dynamic sub‑lines of business: Easy Living, MDDR, and Automotive Warranty. We are now looking for an experienced professional to strengthen our global Quality, Learning, and Operational Excellence capabilities.

This role is ideal for someone who thrives in a global environment, enjoys building frameworks that scale, and is passionate about driving quality, compliance, and continuous improvement across diverse markets.

⭐ What You Will Do

You will provide critical operational support to our global platform teams by ensuring strong Quality Management, robust governance, and best‑in‑class learning capabilities. Your work will directly influence customer satisfaction, operational performance, and regulatory compliance across a global organisation of 1,000 employees.

Global Strategy & Local Execution

Ensure compliance with Allianz Partners Standards, guidelines, and regulatory requirements
Lead Quality Management and Quality Assurance activities across Specialty Lines
Monitor and report on key strategic KPIs (VOC, Customer Satisfaction, Complaints, operational metrics)
Support global governance, tools, and reporting frameworks

Quality Management & Excellence

Guarantee adherence to Quality, Claims, and Customer Protection standards
Oversee timely and effective Complaints Management
Foster a “oneTeam” culture across Specialty Lines by enabling global quality mechanisms

Learning & Development

Provide clear guidelines and ensure execution of L&D initiatives aligned with strategic goals
Contribute to training needs analysis, content creation, and certification programs
Track and report on key learning metrics (e.g., learning hours)

Additional Operations Support

Support APAC Excellence & Performance initiatives
Contribute to Fraud Prevention, Leakage Control, Workforce Management, and Operations Analytics

What You Bring

Experience in Quality Management, Operational Excellence, or similar roles
Strong understanding of regulatory requirements, customer protection, and claims processes
Ability to design and implement global frameworks in complex organisations
Experience in Learning & Development or training program coordination
Strong analytical mindset and comfort working with KPIs and operational data
Collaborative approach and ability to work across cultures and regions

What We Offer

At Allianz Partners, our people are at the heart of our success. We support your personal and professional growth through:

A wide range of learning opportunities and targeted development programs
A truly global environment with international mobility and career progression
Work Well programs focused on health, wellbeing, and work‑life balance
A culture that values individuality, ambition, and continuous improvement

Join us and help shape the future of Specialty Lines at a global scale.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.

Offers “Allianz”