Service Manager_Mobile App

Job description

About the Job

As a Service Manager for the Global Mobile Project (AZ Pocket) at Allianz Technology, you will be responsible for overseeing the delivery and management of mobile services that support our partner projects. You will ensure that services meet business objectives and enhance the user experience. Your role will involve coordinating with cross-functional teams, managing service performance, and driving continuous improvement initiatives. Additionally, you will leverage AI technologies to optimize service delivery and drive innovation.

What you do 

• Oversee the delivery and management of mobile services for the Global Mobile Project (AZ Pocket), ensuring alignment with business objectives and user needs.
• Coordinate with cross-functional teams to ensure seamless integration and delivery of services.
• Monitor and evaluate service performance, making data-driven decisions to optimize user experience and business value.
• Implement service improvement initiatives, driving continuous improvement and innovation.
• Utilize AI-driven tools and methodologies to enhance service delivery and drive innovation.
• Develop and maintain service documentation, policies, and procedures.
• Manage stakeholder relationships, ensuring clear communication and alignment on service goals.
• Provide guidance and mentorship to junior service managers, fostering a culture of continuous improvement.

What you bring

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field (or equivalent work experience).
• Proven experience as a Service Manager or similar role, with a focus on mobile projects.
• Strong understanding of service management principles and best practices.
• Experience with mobile development frameworks and technologies.
• Excellent communication and leadership skills, with the ability to engage and motivate cross-functional teams.
• Strong analytical skills and the ability to make data-driven decisions.
• Basic knowledge of AI technologies, principles, and their practical use.
• Experience in integrating AI algorithms and models to enhance service delivery and decision-making.
• Familiarity with tools like JIRA and Confluence for service management.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working.
• We believe in rewarding performance, and our compensation and benefits package includes a company bonus scheme, pension, employee shares program, and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery, and empowerment are fostered.
• Flexible working, health, and wellbeing offers (including healthcare and parental leave benefits) support balancing family and career and help our people return from career breaks with valuable experience.
• Work from home allowance.
• Comprehensive health insurance extends beyond employees to cover their loved ones.
• We offer a premium gym membership to support well-being and a healthy work-life balance.
• An on-site playroom and a variety of engaging activities are available to help employees unwind and recharge.

90059 | Operations | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked with running, optimizing, transforming, and innovating the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience. We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction. In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz. Find us at:www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute.

To Recruitment Agencies:
Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agency or search firm recruiters. When we engage with recruitment agencies, the partnership is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate is ultimately employed by Allianz.