Senior Claims Service Consultant

Job description

SENIOR CLAIMS SERVICE CONSULTANT (THIRD PARTY SETTLEMENTS) – CUSTOMER & OPERATIONS – BRISBANE, ADELAIDE OR MELBOURNE

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

• Multiple positions available.
• 4-6 weeks of remote training.
• Hybrid working environment.
• Ability to work a rotating roster

About the role

• Managing a portfolio of motor claims including third party repairs/ demands in a timely and cost-effective manner
• Ensuring a high standard of customer service is maintained with our internal and external customers while building a network of professional relationships
• Managing a high call volume of calls
• Ensure and Maintain knowledge of current legislation and how impacts claims management.
• Ability to make liability decisions on all claims  in line with the Australian Road Rules.
• Continuous communication with internal and external stakeholders to report on the claim progress, developments, and potential strategic opportunities to avoid escalations.
• Using your technical experience to thoroughly investigate and assess claims to ensure that appropriate strategies are being implemented and pursued
• Active communication and negotiation with other Insurers and parties, with a view to achieving the best possible outcome for all stakeholders involved.
• Adherence to Allianz Claims Management Processes, GICOP and all standards to minimise leakage and increased cost of claim
• Build and maintain positive working relationships within the team

About you

• Minimum of two-years Insurance experience is mandatory.
• Sound knowledge of the Australian Road Rules
• Experience in handling claims management processes and procedures across a variety of general insurance product lines gained in a complex, matrixed general insurance organisation.
• Able to work collaboratively in a team environment.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision making.
• Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.