Senior Case Manager Level 1

Job description

Senior Case Manager Level 1 - Personal Injury - Sydney

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role 

• Supporting customers step-by-step through our Case Management and Injury Management programs
• Ensuring all case management actions are completed on time and with quality of a positive customer experience in mind
• Developing trusted relationships with the customers that you support
• Providing ideas and innovations that support the team in being better
• Having an attitude that empathises with the needs of the injured worker and a desire to help them in their recovery
• Your commitment to your development and further learning of what recovery support can be

About you 

• Minimum of 2 years case management experience within QLD Workers Compensation, either for a Self-Insurer or Work Cover Qld and ideally also with NSW Workers Compensation, either for a Self-Insurer or Work Cover NSW
• Experience in supporting people who have sustained complex injuries
• Mentoring other case managers within the team
• Being able to work as part of a high performing team
• An empathetic style and customer focused approach which allows you to ‘walk in our customer's shoes'
• The ability to handle challenging situations and to act in a professional and responsive manner
• The ability to adapt and thrive in changing fast paced environments
• Excellent time management skills