Property Assessor
Darwin (Darwin) Sales
Job description
Property Assessor | Darwin
At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
The primary purpose of this role is to manage the assessment of high frequency domestic and commercial claims.
You'll be responsible for:
· Maintain a consistent delivery of the AAL customer experience within claims underpinned by AAL Claims Experience Principles.
· Maintain a timely delivery of claims outcomes of a portfolio of property claims which meet or exceed the customer expectations throughout the life of a claim.
· Liaise with claimants, repairers and other internal/external stakeholders to drive timely decision making and life of claim outcomes.
· Improve property assessing performance via effective management of average property related incurred costs across internally assessed claims through appropriate use of suppliers and repairers supported by proper application of the policy terms and conditions.
· Maintain a productive work environment though appropriate planning and workflow management.
Important to your success:
· Experience of working in a customer service role.
· Able to work collaboratively in a team environment.
· Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
· Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions.
· Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making.
What's on offer:
· Competitive salary and tool-of-trade vehicle.
· Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
· A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
· An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
· Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
· Insurance products - Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
· Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
· The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Allianz
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers